Topic
AI
Articles, guides and customer stories on AI from the BDQ team.
Could Your Historical Data Be Hurting Your AI?
4 November 2026
Discover why outdated support data can reduce AI accuracy and how a smarter migration strategy can improve the quality of your AI-ready data
Read → BlogRovo, Freddy, Halo AI & Atomicwork: A Neutral Guide
2 November 2026
Rovo, Freddy AI, Halo AI or Atomicwork? A platform-neutral guide to AI in IT service management and how to choose the right fit for your tea
Read → BlogThe Real Cost of ITSM: What Should You Compare?
11 October 2026
The licence price is only part of the story. Learn how to assess the true lifecycle cost of an ITSM platform, from pricing models to exit co
Read → BlogAtlassian's New Usage-Based Pricing: What It Means for You
7 September 2026
Atlassian is rolling out usage-based pricing for AI and automation from December 2026. Here's what's changing, what it costs, and how to pre
Read → BlogHelp Desk Vendor Lock-In: Is It Really Hard to Switch?
30 August 2026
Help desk vendor lock-in can make switching feel risky. Learn what creates lock-in and how to plan a smoother ITSM migration.
Read → BlogWhy Your Context Makes or Breaks AI Agents
24 August 2026
Learn why context is essential for AI agents, how it improves accuracy and efficiency, and why context beats bigger prompts every time.
Read → BlogAtlassian’s AI Browser for Work: Game-Changer or Novelty?
8 September 2025
Atlassian is building an AI browser for work. Explore what this means, key features to expect, and how it could transform your team's digita
Read → BlogAtlassian AI & Rovo Updates: Smarter Search, Deep Research, and More
26 August 2025
Discover Atlassian's July AI & Rovo updates: from smart triage to Deep Research reports in minutes. Explore new features to boost productivi
Read → BlogAtlassian & Google Cloud Unite to Boost AI-Powered Teamwork
12 August 2025
Atlassian partners with Google Cloud to deliver AI-powered tools, boosting teamwork, resilience, and smart workflows for global users
Read →