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Platforms

HaloITSM & HaloPSA The flagship — complex workflows without enterprise cost. Atlassian Get more from the Atlassian you already own. Freshworks ITSM your team will actually use. GLPI Open-source ITSM, run properly. Lansweeper Discovery and ITAM feeding your CMDB.

Migrate

All migration services
ITSM migration Help desk and service desk moves — the method, the pricing, the lanes. ServiceNow migration Halo, Freshservice or JSM by fit — fixed-price assessment. Cherwell end of life End of life 31 Dec 2026 — Halo, Freshservice or JSM by fit. Atlassian Server & DC → Cloud Data Center end of life 28 March 2029 — assessed, the app estate rationalised, run properly. HaloITSM migration The full method, from any source. Test tool migration Cases, cycles, history and attachments — TestRail, TestRay and more into Zephyr.

PlatformCare

Atlassian PlatformCare Halo PlatformCare GLPI PlatformCare Freshservice PlatformCare

Featured

Risetime

Risetime — Freshservice to HaloPSA

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Customer stories across migration, ITSM, work management and automation.

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Content

Blog & Insights Practical writing on service-management strategy. Knowledge Hub ITSM, ESM and migration guides. Training courses Jira, JSM and Zephyr courses — public, private or on site. Webinars & Events Live and on-demand sessions.

Guides

What is ITSM? What is ESM? Atlassian Cloud Migration FAQ BDQ Support Portal ↗

About

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Topic

testing

Articles, guides and customer stories on testing from the BDQ team.

Blog

Could Your Historical Data Be Hurting Your AI?

4 November 2026

Discover why outdated support data can reduce AI accuracy and how a smarter migration strategy can improve the quality of your AI-ready data

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Test automation for legacy applications

19 July 2018

We share some experiences which those of you who have to deal with real world legacy apps may appreciate, and some strategies for dealing wi

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Getting started with the Zephyr for JIRA Importer Utility

5 May 2016

In this guest blog post we talk about how to start using the Zephyr for JIRA Importer Utility to import existing test cases.

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