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bdq . cloud

Platforms

HaloITSM & HaloPSA The flagship — complex workflows without enterprise cost. Atlassian Get more from the Atlassian you already own. Freshworks ITSM your team will actually use. GLPI Open-source ITSM, run properly. Lansweeper Discovery and ITAM feeding your CMDB.

Migrate

All migration services
ITSM migration Help desk and service desk moves — the method, the pricing, the lanes. ServiceNow migration Halo, Freshservice or JSM by fit — fixed-price assessment. Cherwell end of life End of life 31 Dec 2026 — Halo, Freshservice or JSM by fit. Atlassian Server & DC → Cloud Data Center end of life 28 March 2029 — assessed, the app estate rationalised, run properly. HaloITSM migration The full method, from any source. Test tool migration Cases, cycles, history and attachments — TestRail, TestRay and more into Zephyr.

PlatformCare

Atlassian PlatformCare Halo PlatformCare GLPI PlatformCare Freshservice PlatformCare

Featured

Risetime

Risetime — Freshservice to HaloPSA

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Customer stories across migration, ITSM, work management and automation.

All success stories →

Content

Blog & Insights Practical writing on service-management strategy. Knowledge Hub ITSM, ESM and migration guides. Training courses Jira, JSM and Zephyr courses — public, private or on site. Webinars & Events Live and on-demand sessions.

Guides

What is ITSM? What is ESM? Atlassian Cloud Migration FAQ BDQ Support Portal ↗

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Topic

Atlassian

Articles, guides and customer stories on Atlassian from the BDQ team.

Knowledge Hub

Atlassian insights: from implementation to adoption

4 March 2026

Implementing Jira, Confluence or Jira Service Management is the easy part. Getting them operationalised — scalable, reportable, and genuinel

Read → Knowledge Hub

Atlassian Cloud migration FAQ

18 March 2026

Answers to the questions organisations ask most often when moving a Server or Data Center instance to Atlassian Cloud — covering what cloud

Read → Blog

Rovo, Freddy, Halo AI & Atomicwork: A Neutral Guide

2 November 2026

Rovo, Freddy AI, Halo AI or Atomicwork? A platform-neutral guide to AI in IT service management and how to choose the right fit for your tea

Read → Blog

Moving From ServiceNow to JSM or HaloITSM: A Realistic Timeline

20 October 2026

Plan a ServiceNow migration to Jira Service Management or HaloITSM with a realistic, phase-by-phase timeline, from discovery to go-live and

Read → Blog

The Real Cost of ITSM: What Should You Compare?

11 October 2026

The licence price is only part of the story. Learn how to assess the true lifecycle cost of an ITSM platform, from pricing models to exit co

Read → Blog

Cherwell End of Life: Your Last-Minute Migration Plan for 2026

5 October 2026

Cherwell end of life is 31 December 2026. Learn what happens next, compare Cherwell alternatives and plan a fast, low-risk ITSM migration.

Read → Blog

Atlassian's New Usage-Based Pricing: What It Means for You

7 September 2026

Atlassian is rolling out usage-based pricing for AI and automation from December 2026. Here's what's changing, what it costs, and how to pre

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Atlassian Ends Data Center: What It Means & What to Do Next

9 September 2025

Atlassian is ending Data Center in 2029. Learn what this means and how to prepare your migration to Atlassian Cloud with expert guidance.

Read → Blog

Atlassian’s AI Browser for Work: Game-Changer or Novelty?

8 September 2025

Atlassian is building an AI browser for work. Explore what this means, key features to expect, and how it could transform your team's digita

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