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Platforms

HaloITSM & HaloPSA The flagship — complex workflows without enterprise cost. Atlassian Get more from the Atlassian you already own. Freshworks ITSM your team will actually use. GLPI Open-source ITSM, run properly. Lansweeper Discovery and ITAM feeding your CMDB.

Migrate

All migration services
ITSM migration Help desk and service desk moves — the method, the pricing, the lanes. ServiceNow migration Halo, Freshservice or JSM by fit — fixed-price assessment. Cherwell end of life End of life 31 Dec 2026 — Halo, Freshservice or JSM by fit. Atlassian Server & DC → Cloud Data Center end of life 28 March 2029 — assessed, the app estate rationalised, run properly. HaloITSM migration The full method, from any source. Test tool migration Cases, cycles, history and attachments — TestRail, TestRay and more into Zephyr.

PlatformCare

Atlassian PlatformCare Halo PlatformCare GLPI PlatformCare Freshservice PlatformCare

Featured

Wren Kitchens

Wren Kitchens — JSM for HR

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Customer stories across migration, ITSM, work management and automation.

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Content

Blog & Insights Practical writing on service-management strategy. Knowledge Hub ITSM, ESM and migration guides. Training courses Jira, JSM and Zephyr courses — public, private or on site. Webinars & Events Live and on-demand sessions.

Guides

What is ITSM? What is ESM? Atlassian Cloud Migration FAQ BDQ Support Portal ↗

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Atlassian

Articles, guides and customer stories on Atlassian from the BDQ team.

Knowledge Hub

Atlassian insights: from implementation to adoption

4 March 2026

Implementing Jira, Confluence or Jira Service Management is the easy part. Getting them operationalised — scalable, reportable, and genuinel

Read → Knowledge Hub

Atlassian Cloud migration FAQ

18 March 2026

Answers to the questions organisations ask most often when moving a Server or Data Center instance to Atlassian Cloud — covering what cloud

Read → Blog

Atlassian's New Usage-Based Pricing: What It Means for You

7 September 2026

Atlassian is rolling out usage-based pricing for AI and automation from December 2026. Here's what's changing, what it costs, and how to pre

Read → Blog

Atlassian Ends Data Center: What It Means & What to Do Next

9 September 2025

Atlassian is ending Data Center in 2029. Learn what this means and how to prepare your migration to Atlassian Cloud with expert guidance.

Read → Blog

Atlassian’s AI Browser for Work: Game-Changer or Novelty?

8 September 2025

Atlassian is building an AI browser for work. Explore what this means, key features to expect, and how it could transform your team's digita

Read → Blog

Atlassian AI & Rovo Updates: Smarter Search, Deep Research, and More

26 August 2025

Discover Atlassian's July AI & Rovo updates: from smart triage to Deep Research reports in minutes. Explore new features to boost productivi

Read → Blog

Atlassian & Google Cloud Unite to Boost AI-Powered Teamwork

12 August 2025

Atlassian partners with Google Cloud to deliver AI-powered tools, boosting teamwork, resilience, and smart workflows for global users

Read → Blog

Atlassian Rovo: How AI Transforms Team Collaboration

2 July 2025

Discover how Atlassian Rovo uses AI to boost productivity, unify knowledge, and transform collaboration for Jira, Confluence, and Atlassian

Read → Blog

Atlassian Summit 2018 – What news for customers?

14 September 2018

We give you a summary of all the biggest news and developments from Atlassian Summit 2018, including Jira, Confluence and Trello

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