Services

Uncover value. Define direction. Deliver results.

Before you change a platform or a process, you need a clear picture of where you stand. Our fixed-price assessments give you that — requirements analysis, tool evaluations and ITSM maturity reviews, delivered remotely by UK-based consultants.

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Clarity. Confidence. Capability.

A good decision starts with an honest assessment.

Before you transform systems or scale operations, you need the right foundations. BDQ's Assessment & Strategy Services help you understand where you are, define where you want to go, and determine the best tools and processes to get there. Whether you are aiming for cost optimisation, process improvement, or platform evaluation, our strategic assessments give you the insight and direction needed to succeed. From requirements analysis to ITSM maturity reviews, our proven, fixed-price engagements provide clarity, fast turnaround, and high-value outputs you can act on immediately.

Platforms we deliver on

Premier

What we offer

Five assessments that give you a decision you can stand behind.

Each engagement is scoped up front and priced as a fixed fee, so you know the cost and the deliverable before we start.

Requirements analysis

Start with confidence. Our expert consultants run rapid discovery workshops to identify goals, pain points and stakeholder needs — distilling these into clear, actionable requirements.

→ Discovery workshops — Led by experienced consultants.
→ Documented needs — Business needs, challenges and opportunities captured.
→ Prioritised requirements — Prioritised requirements and early prototypes.
→ Foundation — A foundation for future platform selection or implementation.

Tool evaluation & selection

Choosing the right platform can make or break success. We assess your current tool landscape, business objectives and processes to help you make the best choice — objectively and independently. We have helped customers evaluate HaloITSM vs Jira Service Management; GLPI, Device42, Freshworks, Asana, Lansweeper, Sonatype and others; and migration readiness and total cost of ownership.

→ Evaluation criteria — Based on your goals.
→ Comparison matrix — A comparison matrix of shortlisted tools.
→ Executive summary — With platform recommendations.
→ Proof of concept — Proof-of-concept or sandbox setup (optional).

Process improvement assessments

Discover where processes are leaking time and money. Our assessments reveal inefficiencies, bottlenecks and risks — then propose practical optimisations, supported by best practices. Use this service to improve customer experience and team collaboration, streamline HR, marketing or IT workflows, and adopt scalable frameworks (e.g. ITIL, Agile, OKRs).

→ Mapped workflows — Mapped current-state workflows.
→ Pain-point analysis — Pain-point analysis and prioritised improvements.
→ Optimisation roadmap — An actionable optimisation roadmap.

Cost optimisation reviews

Cut unnecessary spend — without compromising performance. We examine your platforms, licences and processes to find opportunities for consolidation, cost savings and value extraction.

→ Usage analysis — Platform and licence usage analysis.
→ Redundancy — Redundancy and overlap identification.
→ Recommendations — Recommendations for cost-effective configurations.
→ Strategy — A strategy for optimisation and scaling.

ITSM maturity review

BDQ's ITSM maturity review assesses how your service management performs against ITIL best practice, and where it will pay to improve.

→ Align — Align IT services with business strategy.
→ Benchmark — Benchmark against industry best practices.
→ Roadmap — Receive a structured, evidence-based roadmap for improvement.
→ Follow-on — Optional follow-on implementation support.

How it works

Deliverables & timeline.

We use our Accelerated Implementation Methodology (AIM) to deliver outcomes efficiently. All services are delivered remotely by UK-based experts.

Discovery

Stakeholder interviews, workshop facilitation and current-state documentation.

→ Timeframe — 1–2 weeks.

Analysis & evaluation

Requirements, tool assessments, process gap analysis and an ITIL audit (if applicable).

→ Timeframe — 1–2 weeks.

Recommendations

Roadmaps, tool recommendations, cost-saving plans and process improvement reports.

→ Timeframe — 1 week.

Optional follow-on

Implementation proposal, fixed-price quote, or enhancement hours support.

→ Timeframe — As required.

Why BDQ?

Expert-led strategy, grounded in decades of experience.

BDQ delivers expert-led strategy and assessment services grounded in decades of experience across industries. We are a trusted consultancy with certified partnerships across the leading tools in work management, ITSM and collaboration.

Why teams bring us in

✓ Experienced — ITIL-aligned maturity assessments from practising ITSM consultants.
✓ Certified — Certified partners for the leading work management products.
✓ Fixed price — Transparent fixed-price services with clear outputs.
✓ Prototype-led — Agile, prototype-led delivery using Jira and Confluence.
✓ Proven results — A strong portfolio of successful real-world case studies.
✓ Clear outputs — Transparent fixed-price services with clear outputs.

"BDQ translated our needs into actionable recommendations and fast delivery. It was cost-effective, practical, and insightful."
Customer testimonial

Customer success stories

"BDQ were really hands on. Their consultant was brilliant, and really knew his stuff."
Rhod Williams, Head of IT Planning, The Wine Society

"Everything has worked flawlessly since go-live — we've not needed to raise a single incident with BDQ!"
Tom Cahalan, Managing Director, Aurora Commerce

"We worked well together with BDQ. There wasn't anything that we wanted, that couldn't be delivered."
James Millard, Operations Manager, EMR Settlement Ltd

Trusted by teams worldwide

Common questions

Assessment & strategy — frequently asked.

Is there a difference between an assessment and an implementation?

Yes. Assessments are strategic — we define problems and recommend solutions. Implementation is about delivering those solutions. BDQ does both.

How long does an assessment take?

Most assessments are completed within 2–4 weeks, depending on scope. All are remote-first with minimal disruption.

Are these services limited to a certain product or tool?

No. We are vendor-neutral in our assessments and work with multiple partner technologies, including Asana, HaloITSM, Freshworks and more.

Can BDQ help us after the assessment?

Yes. We offer Enhancement Hours for ongoing support, as well as full implementation services for your chosen tools or improvements.

Can I buy more time later?

Absolutely. Additional blocks can be purchased at any time. Discounts are available for bulk purchases.

Let's get started

Ready to uncover opportunities, make informed decisions and drive business value?

Let BDQ guide your next steps. Book your assessment today — use the form to request a free consultation, or email us at enquiries@bdq.cloud.

Book your assessment

Book a 30-min consult

No deck. No sales pitch. Just a useful chat.

Tell us roughly what you’re facing. We’ll come back within one business day with thoughts, references, and a sense of whether we’re a good fit.

✓ Free, no obligation
✓ Direct line to a senior consultant
✓ Honest assessment — we’ll say no if it’s not a fit

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Know where you stand before you spend. Assess first.

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