Transforming Service Management and Beyond

As a reseller of HaloITSM in the UK and the US, BDQ provides a complete package of software, implementation and ongoing support tailored to your organisation’s needs. Our expertise ensures that your HaloITSM solution is configured to align perfectly with your processes, maximising your ROI.

100,000+ people, from 75 countries, trust HaloITSM to deliver their IT Service Desk.

Migrate to HaloITSM with Confidence

Seamless, cost-effective ITSM migrations — from ServiceNow and other platforms — delivered by BDQ’s expert consulting team.

Thinking of moving to HaloITSM? You’re not alone. Migrating your IT service management platform is a critical step — whether you’re aiming to reduce costs, simplify operations, or modernise outdated systems. At BDQ, we make that journey straightforward and stress-free. With deep expertise in HaloITSM and a track record of successful migrations from platforms like ServiceNow, we guide organisations through every phase of the process.

With years of hands-on experience delivering complex ITSM implementations, BDQ is a trusted partner for organisations seeking to reduce costs, simplify service management, and future-proof their ITSM infrastructure.

Why Switch to HaloITSM?

HaloITSM is a modern, flexible alternative to legacy platforms — offering the same core ITIL features at a lower cost and with faster deployment. More organisations are making the move to Halo to streamline service delivery, reduce complexity, and gain greater control over their ITSM environment.

Top reasons customers migrate to HaloITSM:

• Lower TCO: Halo’s transparent pricing is often significantly more affordable than ServiceNow or BMC.
• Faster configuration: Agile deployments without the need for custom code.
• Full ITIL support: Incident, Problem, Change, Knowledge, CMDB — all out-of-the-box.
• Multi-departmental service: Extend beyond IT into HR, Facilities, and more.
• SaaS or On-Prem: Choose the hosting model that fits your business.

“Halo delivers enterprise-grade ITSM without enterprise-level cost or complexity.” — BDQ Consultant

The Risks of ITSM Migration — and How BDQ Mitigates Them

ITSM migrations can be complex, with risks ranging from data loss to service disruption. But with the right partner, these risks can be effectively managed. Common challenges organisations face during migration include:

• Incomplete data migration (e.g., tickets, SLAs, knowledge base)
• Misaligned workflows in the new system
• Disruption to agents and end users
• Compliance or audit concerns

How BDQ Reduces Risk: BDQ follows a proven, agile methodology — our Accelerated Implementation Methodology (AIM) — which delivers:

• Discovery-led planning to define scope, pain points, and objectives
• Prototyping to validate workflows and reporting before go-live
• Secure, repeatable data migration processes
• User training and go-live support
• Post-migration enhancement services

“If you are migrating to Atlassian Cloud, it is cheaper and quicker to use an experienced Atlassian Solution Partner like BDQ than to do it internally.” — Tom Cahalan, Managing Director, Aurora Commerce

Halo’s Cost & Flexibility Advantages

Switching to HaloITSM often leads to major operational and financial benefits. Compared with legacy platforms like ServiceNow, Halo gives you more control over how you spend, how you deploy, and how quickly you see value. With Halo, you avoid complex licensing structures, long implementation projects, and expensive custom development. Instead, you get a modern ITSM platform that is easier to configure, faster to roll out, and simpler to budget for year after year. Here’s how it compares to legacy platforms like ServiceNow:

• Licensing model: HaloITSM — named or concurrent users; ServiceNow — typically named users only.
• Pricing transparency: HaloITSM — simple, predictable pricing; ServiceNow — tiered and variable.
• Hosting options: HaloITSM — SaaS or on-premises; ServiceNow — SaaS-only (most tiers).
• Customisation approach: HaloITSM — UI-driven configuration; ServiceNow — often requires scripting.
• Deployment speed: HaloITSM — weeks; ServiceNow — months or more.

Halo delivers enterprise-grade functionality without enterprise-level complexity or cost.

What the market says about ServiceNow:

• “ServiceNow is powerful but expensive, with a steep learning curve and complex administration.” — G2.com
• “While feature-rich, ServiceNow is often more than small to mid-sized teams require.” — Gartner Peer Insights

“Halo offers an agile, scalable alternative that removes the overhead of legacy enterprise ITSM platforms.” — BDQ Consultant

Case Study Spotlight: CHC Helicopters — ServiceNow to Halo Migration

Why CHC Helicopters left ServiceNow:

• Escalating Costs: ServiceNow’s high per-user pricing made the platform cost-prohibitive.
• Lack of Flexibility: Customising the system required developers and long change cycles.
• Inefficiency: CHC wanted a leaner platform that fit its size and needs.

CHC chose BDQ to lead the migration to HaloITSM. The result: a successful migration of tickets, users, SLAs and workflows; improved usability and agent experience; and cost savings with easier system management.

“With BDQ and Halo, we did the core work within 2 months and got the new system in on time and on budget!” — Brandon Wilson, Global Director of IT Infrastructure, CHC Helicopter

“It’s been a great journey with y’all... The BDQ team’s been great about getting in there and focusing on the work. Really, really, really, really happy with the experience.” — Brandon Wilson, Global Director of IT Infrastructure, CHC Helicopter

Read the full CHC Helicopters case study >>

BDQ’s Proven Migration Process

Migrating to a new ITSM platform can feel daunting — but with the right approach, it doesn’t have to be. At BDQ, we’ve developed a structured, repeatable migration process that minimises risk, ensures data integrity, and accelerates time to value. Whether you’re moving from ServiceNow, Cherwell, or another legacy system, our Accelerated Implementation Methodology (AIM) ensures a smooth, secure, and successful transition to HaloITSM — tailored to your unique workflows, teams, and goals.

• 1. Discovery: Understand your current setup and business goals; identify must-have features, data, and reporting requirements.
• 2. Plan: Define scope, timelines, and risk mitigation; create a detailed migration roadmap.
• 3. Prototype & Validate: Build a working Halo environment; confirm data mappings, SLAs, and workflows.
• 4. Migrate & Deploy: Transfer historical data securely; go live with minimal disruption.
• 5. Train & Enhance: Train agents and admins; optimise dashboards and reports post-launch.

BDQ works as an extension of your team — giving you clear communication, full visibility, and expert advice at every stage.

Summary: Why Migrate to Halo with BDQ?

• Faster go-lives with agile, expert-led implementations
• Lower costs than ServiceNow or BMC
• Secure, accurate migrations with full auditability
• Improved usability and flexibility post-migration
• Proven track record with clients like CHC Helicopters

BDQ — experts in painless, professional HaloITSM migrations. Don’t stay locked into costly, rigid systems. Book your Halo migration assessment to understand what a migration would look like for your organisation.

Lansweeper: Total Visibility for Your On-Prem Infrastructure

Managing on-premise infrastructure can be complex — especially when assets are scattered, undocumented, or manually tracked. Lansweeper is a powerful IT asset discovery and inventory solution that has an on-prem version, as well as hybrid and cloud, which gives you a complete, always up-to-date view of your hardware, software, and connected devices.

At BDQ, we are a Managed Partner for Lansweeper, offering expert consulting, configuration, and training services to help organisations gain full visibility and control over their on-prem environments.

To see the differences between Lansweeper’s on-premise, hybrid, and cloud based solutions, please see here or contact us to discuss your requirements.

Key benefits of Lansweeper for on-premise environments:

• Agentless asset discovery across your entire network
• Agents are available if required for certain deployment situations
• Centralised IT inventory for hardware, software, and virtual machines
• Automatic software licence tracking and usage insights
• Enhanced security by detecting unknown or unauthorised devices

Need to see what’s really in your network?

Whether you’re starting fresh or optimising an existing deployment, BDQ provides end-to-end Lansweeper services. Talk to BDQ about implementing Lansweeper to discover every asset, reduce risk, and build a robust inventory foundation for your on-premise infrastructure.

For more information on BDQ’s Lansweeper services, check out our Lansweeper Partner Page >>

Watch BDQ and HaloITSM experts discuss how Halo AI can help you improve Service Management

Recorded webinar presented by Chris Bland (BDQ) & Louis Scanlon (HaloITSM).

Let’s Work Together!

Transform your service management capabilities with HaloITSM and BDQ. Whether you’re streamlining internal IT processes or managing complex service environments, our expertise ensures your success.

Explore how BDQ can help your organisation achieve more with ITSM excellence!

Contact us using the form for more information about HaloITSM and our implementation services. You can also book a free consultation to discuss your ITSM needs.