Role-based training programmes
We train users by function and responsibility — administrators, project managers, service agents and testers. For example, wdPro Global's adoption of Jira and Zephyr.
Services
Expert-led training to drive user success.
Maximise your work management investment with tailored training and adoption strategies. We cover Atlassian, HaloITSM, Asana, monday.com, Zephyr, GLPI, Freshworks, Lansweeper, Device42 and Sonatype — aligned to your roles, workflows and the way your teams actually work.
Empower your teams to succeed
A tool nobody adopts is just a cost.
Technology only delivers value when people use it effectively. We build training and adoption programmes around your business needs, team roles and workflows — so the platform becomes part of how people work, not another login they avoid.
What we offer
Training built around your people, not a generic syllabus.
Delivered virtually or on-site, scheduled or on-demand, to suit how your teams learn.
Custom training development
Programmes built around your specific configuration and processes. Employ HR Pro received customised Asana workflows with embedded training videos.
Adoption strategies that stick
We go beyond "how-to" sessions to shift behaviour. Universal Robots designated Super Users as internal champions to sustain adoption.
Virtual and on-site delivery
In-person sessions, live virtual workshops and recorded content, with flexible scheduling across time zones.
Scheduled and on-demand options
A training calendar for group sessions, plus Consultation Time Banks of prepaid flexible hours — ideal for refreshers and new-hire onboarding.
Optimisation & adoption
Align people, process, and tools for lasting success.
Often, a client begins with one question — "Do we need an ITIL assessment?" — and ends up realising that practical improvements will drive better results. At BDQ, we help you identify what's really holding your system back and guide you to an improved, fully adopted solution that fits your organisation. For example, small repetitive tasks can be very expensive when scaled up across a team, and automations will save that money. A tool is only valuable if it's used effectively. Whether you're working with an ITSM platform or another system, we help you optimise configuration, embed better processes, and increase adoption across your teams — from users to management.
What we improve
We help by addressing common pain points.
We take a practical, outcome-focused approach to optimisation. We'll identify what's not working, recommend changes, and guide you through the journey — technical, process, and people.
Technical configuration
Is the system set up correctly? Are workflows and fields working for your teams, or against them?
User training & enablement
Are people using the tool effectively — or at all? Do they understand how it supports their day-to-day work?
Process alignment
Is the system integrated into how your business actually runs? Do workflows match real-world operations?
Management visibility & reporting
Do status fields matter? If no one reviews the reports, they won't be updated — this is a signal that your tool, process, and reviews may all need improvement.
Business usage
Is your system being used to manage real work — or just sitting in the background? If staff avoid it, something's wrong.
Automation and AI
Is valuable time being wasted on repetitive work? Even simple things like password resets can gobble up expensive time. We can implement automations to save time and money.
Optimise what you have
When the platform is in but adoption has stalled.
We see the same blockers again and again — teams not using the tool consistently, no meaningful dashboards or KPIs, overcomplicated workflows, no internal champions, low stakeholder visibility and resistance to change. Here is how we address them.
01
Simplify and redesign
We strip back overcomplicated workflows and rebuild them around how people actually work.
02
Surface the right metrics
Dashboard and KPI enhancements so leaders get visibility and teams see their own progress.
03
Tidy the foundations
Permission and project-structure reviews, plus health checks of licences, automation and add-ons.
- → Champions — We train internal champions so improvements outlast our engagement.
- → Documentation — We create the guidance and documentation people will actually use.
In their words
What clients say.
The Wine Society
"BDQ were really hands on. Their consultant was brilliant, and really knew his stuff." — Rhod Williams, Head of IT Planning
Aurora Commerce
"Everything has worked flawlessly since go-live — we've not needed to raise a single incident with BDQ!" — Tom Cahalan, Managing Director
EMR Settlement
"We worked well together with BDQ. There wasn't anything that we wanted, that couldn't be delivered." — James Millard, Operations Manager
Why BDQ
Why BDQ?
At BDQ, we're not just resellers — we're expert consultants who specialise in matching the right tools to your requirements. Our clients range from SMEs to large enterprises managing billion-dollar projects. BDQ isn't here to tick boxes — we're here to make your systems deliver real value. If you're not seeing the value you expected from your platform, or adoption is low, we can help.
Why BDQ
How we make the difference.
We fix what's broken
Whether it's poor configuration, low adoption, or misaligned processes, we get to the root cause.
Technical + process insight
Our team combines technologists and management consultants. We look at the whole picture.
Real-world experience
We've worked with everyone from small teams to enterprises managing billion-dollar projects.
Change management done right
We understand that tools alone don't change outcomes — people and processes must evolve too.
Vendor-agnostic guidance
We work across platforms like Jira Service Management, HaloITSM, Asana, and more, helping you get the best from your investment.
Common questions
Training & adoption — frequently asked.
Do you provide training for non-technical users?
Yes. Our role-based approach means business users, IT teams and leadership each get training pitched at the right level.
Can you train on multiple tools at once?
Yes. We specialise in multi-platform environments such as Jira, Asana and Zephyr.
How long is a session?
Sessions are tailored to your needs, from one-hour focused sessions to full-day workshops.
Is there ongoing support?
Yes. Enhancement hours give you on-demand access for follow-up sessions and onboarding new staff.
Do you help with change management?
Yes. We provide structured support to help teams embrace and sustain new ways of working.
Do I need help to get more value from tools like Jira Service Management or Asana?
Yes. BDQ helps organisations improve performance, reporting, and adoption by tailoring configurations and providing ongoing enhancements.
Does BDQ offer post-implementation optimisation services?
Yes. BDQ offers flexible enhancement hours, which can be used for reporting, automation, configuration changes, and team training.
Can BDQ improve reporting and dashboards in Jira or Halo?
Yes. BDQ configures tailored dashboards and reporting tools — including Tempo, SLA metrics, and executive summaries — to support actionable decision-making.
Will BDQ help improve user adoption across departments?
Yes. BDQ ensures configurations suit real-world needs and offers embedded training, drop-in sessions, and user champions to boost adoption.
Is it possible to continuously optimise our ITSM setup as we mature?
Yes. BDQ's AIM process includes ongoing enhancement — ensuring your setup evolves with business needs and ITSM maturity.
Training & adoption
Ready to empower your team?
Whether you are launching a new platform or want to lift adoption across departments, we will help you design and deliver a programme that works. From technical reviews to process reworks and training, we'll help you unlock the full potential of your system. Let's optimise your platform — and get people using it. Fill out the form and let's start a conversation.
Book a 30-min consult
No deck. No sales pitch. Just a useful chat.
Tell us roughly what you’re facing. We’ll come back within one business day with thoughts, references, and a sense of whether we’re a good fit.
- ✓ Free, no obligation
- ✓ Direct line to a senior consultant
- ✓ Honest assessment — we’ll say no if it’s not a fit