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Platforms

HaloITSM & HaloPSA The flagship — complex workflows without enterprise cost. Atlassian Get more from the Atlassian you already own. Freshworks ITSM your team will actually use. GLPI Open-source ITSM, run properly. Lansweeper Discovery and ITAM feeding your CMDB.

Migrate

All migration services
ITSM migration Help desk and service desk moves — the method, the pricing, the lanes. ServiceNow migration Halo, Freshservice or JSM by fit — fixed-price assessment. Cherwell end of life End of life 31 Dec 2026 — Halo, Freshservice or JSM by fit. Atlassian Server & DC → Cloud Data Center end of life 28 March 2029 — assessed, the app estate rationalised, run properly. HaloITSM migration The full method, from any source. Test tool migration Cases, cycles, history and attachments — TestRail, TestRay and more into Zephyr.

PlatformCare

Atlassian PlatformCare Halo PlatformCare GLPI PlatformCare Freshservice PlatformCare

Featured

Risetime

Risetime — Freshservice to HaloPSA

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Customer stories across migration, ITSM, work management and automation.

All success stories →

Content

Blog & Insights Practical writing on service-management strategy. Knowledge Hub ITSM, ESM and migration guides. Training courses Jira, JSM and Zephyr courses — public, private or on site. Webinars & Events Live and on-demand sessions.

Guides

What is ITSM? What is ESM? Atlassian Cloud Migration FAQ BDQ Support Portal ↗

About

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Topic

saas-migrations

Articles, guides and customer stories on saas-migrations from the BDQ team.

Blog

Could Your Historical Data Be Hurting Your AI?

4 November 2026

Discover why outdated support data can reduce AI accuracy and how a smarter migration strategy can improve the quality of your AI-ready data

Read → Blog

Moving From ServiceNow to JSM or HaloITSM: A Realistic Timeline

20 October 2026

Plan a ServiceNow migration to Jira Service Management or HaloITSM with a realistic, phase-by-phase timeline, from discovery to go-live and

Read → Blog

Cherwell End of Life: Your Last-Minute Migration Plan for 2026

5 October 2026

Cherwell end of life is 31 December 2026. Learn what happens next, compare Cherwell alternatives and plan a fast, low-risk ITSM migration.

Read → Blog

Help Desk Vendor Lock-In: Is It Really Hard to Switch?

30 August 2026

Help desk vendor lock-in can make switching feel risky. Learn what creates lock-in and how to plan a smoother ITSM migration.

Read →

Need a hand?

Working on something around saas-migrations?

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