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Platforms

HaloITSM & HaloPSA The flagship — complex workflows without enterprise cost. Atlassian Get more from the Atlassian you already own. Freshworks ITSM your team will actually use. GLPI Open-source ITSM, run properly. Lansweeper Discovery and ITAM feeding your CMDB.

Migrate

All migration services
ITSM migration Help desk and service desk moves — the method, the pricing, the lanes. ServiceNow migration Halo, Freshservice or JSM by fit — fixed-price assessment. Cherwell end of life End of life 31 Dec 2026 — Halo, Freshservice or JSM by fit. Atlassian Server & DC → Cloud Data Center end of life 28 March 2029 — assessed, the app estate rationalised, run properly. HaloITSM migration The full method, from any source. Test tool migration Cases, cycles, history and attachments — TestRail, TestRay and more into Zephyr.

PlatformCare

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Featured

Wren Kitchens

Wren Kitchens — JSM for HR

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Customer stories across migration, ITSM, work management and automation.

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Content

Blog & Insights Practical writing on service-management strategy. Knowledge Hub ITSM, ESM and migration guides. Training courses Jira, JSM and Zephyr courses — public, private or on site. Webinars & Events Live and on-demand sessions.

Guides

What is ITSM? What is ESM? Atlassian Cloud Migration FAQ BDQ Support Portal ↗

About

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Topic

saas-migrations

Articles, guides and customer stories on saas-migrations from the BDQ team.

Blog

Help Desk Vendor Lock-In: Is It Really Hard to Switch?

30 August 2026

Help desk vendor lock-in can make switching feel risky. Learn what creates lock-in and how to plan a smoother ITSM migration.

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Working on something around saas-migrations?

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