Atlassian Partner Services

Strategic Planning: We work closely with your teams to understand your goals and recommend the best use of Jira and Confluence to streamline workflows and boost productivity. Tailored Implementations: Our consultants configure Jira Software and Confluence to match your business processes, optimising for efficiency and ease of use. We employ Agile methodologies to deliver solutions rapidly, allowing for immediate feedback and iterative improvements. Seamless Integrations: Whether you need Jira integrated with Confluence, Bitbucket, or external systems, our experts ensure a cohesive work environment that enhances collaboration and reporting.

ITSM Solutions: We tailor Jira Service Management to meet your unique IT needs, from incident and change management to SLA tracking. Our implementation ensures smoother operations and better service for both internal and external stakeholders. Asset management: We will configure asset management to support your business, whether this is to manage and monitor IT assets, or to manage business and customer data. Workflow Automation: We automate repetitive tasks, streamline approvals, and enhance service desk capabilities, ensuring your team is always focused on strategic activities. Reporting: We have years of experience in helping customers get what they need - whether executive summaries, or detailed tabular reports. We are familiar with the built in tools, and popular apps such as EazyBI.

Server to Cloud Migration: Transition smoothly from on-premises Jira and Confluence servers to Atlassian Cloud. We manage the migration process end-to-end, ensuring data integrity, security, and minimal downtime, as demonstrated in our work with clients like Rainforest Alliance. Data Security & UAT: We offer comprehensive testing and training to ensure your team is comfortable with the new setup, while preserving all your critical data.

Private App Development: Sometimes, out-of-the-box functionality isn't enough. At BDQ, we offer private app development for Jira and Confluence, creating custom solutions to meet specific business requirements. From unique reporting features to tailored integrations with third-party software, our developers have the skills to extend the power of Atlassian tools. Marketplace & Private Apps: While Atlassian Marketplace offers a wide range of apps, we specialise in building custom apps when your needs are unique. Whether it's adding advanced automation or creating custom interfaces, our team can develop, deploy, and maintain apps to fit your workflows perfectly.

Ongoing Expert Assistance: With our Managed Services, BDQ offers continuous support and system administration to ensure your Jira and Confluence instances are running smoothly. Whether it's troubleshooting issues, handling upgrades, or fine-tuning configurations, our experts are here to keep your Atlassian tools performing at their best. Flexible Enhancement Hours: For clients who require ad-hoc improvements or strategic guidance, our Enhancement Hours service allows you to draw on our expertise when needed. This includes help with workflow optimisation, automations, and tailored adjustments to your setup.

Customised Training Programs: We design comprehensive training sessions for your teams, from introductory courses on Jira and Confluence basics to advanced topics like Agile project management, ITSM practices, and the efficient use of Zephyr for test management. Accelerated User Adoption: We support your team with best practices, interactive workshops, and hands-on exercises to ensure seamless adoption of Atlassian tools. Our goal is to empower your staff to use Jira and Confluence effectively, enhancing productivity and collaboration.