ITSM Helpdesk
Manage tickets efficiently with an intuitive interface, SLA tracking and automated workflows.
Open-source ITSM, properly supported
Teclib GLPI is an advanced, open-source IT Service Management (ITSM) and asset management solution, ideal for organisations seeking a cost-effective yet powerful tool to manage IT operations. Its extensive features cater to businesses of all sizes, offering flexibility, scalability and control. As the GLPI partner for the UK and US, BDQ helps organisations implement GLPI for streamlined IT processes and effective asset management.
Why choose GLPI?
GLPI stands out as a fully-featured, open-source platform that is perfect for those who want the flexibility of open-source software paired with the reliability of professional support.
Manage tickets efficiently with an intuitive interface, SLA tracking and automated workflows.
Gain a comprehensive view of your IT assets, dependencies and configurations.
Automatically discover and catalogue hardware and software, ensuring up-to-date visibility.
Plan and monitor projects with built-in task management and progress tracking.
Track budgets, expenses and asset lifecycle costs.
BDQ's GLPI services
As ITSM specialists, BDQ offers expert guidance tailored to your needs. From small-scale setups to fully bespoke implementations, we ensure your GLPI deployment fits seamlessly into your IT strategy, sharing the implementation and knowledge with your team for a cost-effective and sustainable solution.
Perfect for organisations seeking a straightforward setup. Includes basic installation, initial configuration and training for your IT team.
Suited for teams requiring enhanced functionality, such as workflow automation and system integrations. Includes advanced configuration and optimisation tailored to your processes.
For businesses with complex requirements, we deliver fully customised GLPI solutions. A comprehensive service covering custom workflows, third-party integrations and specialised reporting needs.
Flexible deployment options
Whether hosted as a SaaS product or self-hosted for greater control, GLPI provides unparalleled value for organisations looking to manage IT services effectively.
Simplify your IT operations with GLPI as a fully managed SaaS product. Enjoy automatic updates, high availability and reduced infrastructure management costs.
Maintain full control by hosting GLPI on your own infrastructure. Ideal for organisations with stringent security or compliance requirements.
Combine the benefits of self-hosting with the convenience of professional management. We provide secure hosting with 24/7 monitoring, updates and proactive maintenance, giving you complete control without the operational overhead.
Empower your IT operations with GLPI and BDQ's expert guidance. Whether you need a simple setup, a custom solution or managed hosting, we provide everything you need to optimise your IT services and asset management. Contact us today to schedule a consultation and discover how GLPI can transform your IT operations.
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