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Platforms

HaloITSM & HaloPSA The flagship — complex workflows without enterprise cost. Atlassian Get more from the Atlassian you already own. Freshworks ITSM your team will actually use. GLPI Open-source ITSM, run properly. Lansweeper Discovery and ITAM feeding your CMDB.

Migrate

All migration services
ITSM migration Help desk and service desk moves — the method, the pricing, the lanes. ServiceNow migration Halo, Freshservice or JSM by fit — fixed-price assessment. Cherwell end of life End of life 31 Dec 2026 — Halo, Freshservice or JSM by fit. Atlassian Server & DC → Cloud Data Center end of life 28 March 2029 — assessed, the app estate rationalised, run properly. HaloITSM migration The full method, from any source. Test tool migration Cases, cycles, history and attachments — TestRail, TestRay and more into Zephyr.

PlatformCare

Atlassian PlatformCare Halo PlatformCare GLPI PlatformCare Freshservice PlatformCare

Featured

Wren Kitchens

Wren Kitchens — JSM for HR

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Customer stories across migration, ITSM, work management and automation.

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Content

Blog & Insights Practical writing on service-management strategy. Knowledge Hub ITSM, ESM and migration guides. Training courses Jira, JSM and Zephyr courses — public, private or on site. Webinars & Events Live and on-demand sessions.

Guides

What is ITSM? What is ESM? Atlassian Cloud Migration FAQ BDQ Support Portal ↗

About

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Topic

announcement

Articles, guides and customer stories on announcement from the BDQ team.

Blog

Atlassian's New Usage-Based Pricing: What It Means for You

7 September 2026

Atlassian is rolling out usage-based pricing for AI and automation from December 2026. Here's what's changing, what it costs, and how to pre

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BDQ Partners with Freshworks to Deliver Smarter Service Solutions

29 August 2025

BDQ joins forces with Freshworks to offer AI-powered service solutions with expert-led implementations, licensing, and support

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