Knowledge Hub
Insights and best practices from our experts in work & service management.
Looking to get more from your work management tools or streamline your IT service operations? The BDQ Knowledge Hub is your go-to resource for actionable insights, real-world case studies, implementation strategies and product deep-dives. Whether you're scaling with Jira Service Management, optimising test cycles with Zephyr, or managing collaboration in Asana and monday.com, our expert content helps you make smarter decisions — and faster progress.
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Or just email us →What is IT Service Management (ITSM)?
IT Service Management is the operating model for how IT services are designed, delivered, supported, and improved across an organisation. Th
Read article →What is Enterprise Service Management (ESM)? A complete guide for IT directors
Enterprise Service Management takes the service-delivery discipline IT has spent years refining — structured intake, workflow, automation, k
Read article →Atlassian insights: from implementation to adoption
Implementing Jira, Confluence or Jira Service Management is the easy part. Getting them operationalised — scalable, reportable, and genuinel
Read article →Atlassian Cloud migration FAQ
Answers to the questions organisations ask most often when moving a Server or Data Center instance to Atlassian Cloud — covering what cloud
Read article →GLPI FAQ: open-source ITSM, answered
Everything you need to know about GLPI — the open-source ITSM platform that centralises service management, asset tracking and support. Thes
Read article →How to improve Change Management with Jira Service Management
Ever thought about how you could improve your change management process? This Cloud Burst demo shows how to add tracking, scheduling and app
Read article →Multiple Mailboxes in Jira Service Management Queues
Atlassian's Jira Service Management can only support one mailbox per instance out of the box, BDQ shows you that with a bit of work, you can
Read article →Atlassian FAQ
Everything you have ever wanted to know about Atlassian and more - Who are Atlassian, what are their products, cloud or Data Center/Server
Read article →The Atlassian Cloud Migration Process
Our BDQ Cloud Burst video answers questions regarding our Atlassian Cloud Migration process. Products such as Jira Service Management and Co
Read article →Atlassian Cloud Migration Tools
Our BDQ Cloud Burst video discusses the bespoke tools we use during Atlassian Cloud Migrations of products such as Jira Service Management a
Read article →ITSM FAQ
Everything you ever wanted to know about ITSM, ITIL and DevOps. From definitions to use cases and how Atlassian's Jira Service Management fi
Read article →PII & Data Protection FAQ
Everything you ever wanted to know about Personal Identifiable Information (PII), GDPR, HIPAA, sensitive data within Atlassian's Jira, Confl
Read article →Why choose BDQ?
More than implementation — we transform how you work.
At BDQ, we go beyond implementation — we help organisations transform how they work. As a certified partner of Atlassian, Asana, monday.com, HaloITSM and Zephyr, we bring deep product knowledge and practical experience to every engagement, blending technical expertise with business consulting to deliver fast-turnaround projects, clear reporting and scalable solutions.
We’re not just theorists — we’ve helped:
Boosted marketing campaign efficiency by 130%.
Migrated a critical 1,000-user Confluence instance with minimal downtime.
Saved 182+ hours of admin time annually.
Delivers a premium customer support experience with Jira Service Management.
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