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Notes from the field.

Migration playbooks, ITSM tips, Atlassian release notes worth knowing about, and the occasional honest take on the platform landscape.

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Featured

12 June 2026

How to Know If Your ITSM Tooling Is Holding You Back

Is your ITSM tool slowing your IT team down? Learn the warning signs and how modern service desk platforms improve reporting, automation and efficiency.

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World Book Day

7 March 2019

We thought we would share just a few books that we have found useful or enjoyed

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Managing multiple projects in Jira AKA project portfolio management

8 February 2019

In this webinar recording, BDQ CEO Chris Bland discusses how to successfully manage multiple projects in Atlassian's Jira.

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Atlassian Summit 2018 – What news for customers?

14 September 2018

We give you a summary of all the biggest news and developments from Atlassian Summit 2018, including Jira, Confluence and Trello

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Contract staff management system with Jira

2 August 2018

We share the details of how we used Atlassian's Jira to create a custom workflow and configuration for a temp agency

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HR Management with Jira

20 July 2018

Jira is often thought of as an IT tool but it can do much more. In this blogpost, we give you a few examples of how it can be used in an HR

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Test automation for legacy applications

19 July 2018

We share some experiences which those of you who have to deal with real world legacy apps may appreciate, and some strategies for dealing wi

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