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Notes from the field.
Migration playbooks, ITSM tips, Atlassian release notes worth knowing about, and the occasional honest take on the platform landscape.
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How Jira Service Management Supports ITIL Out of the Box
27 March 2025
Explore how Jira Service Management supports key ITIL practices out of the box - fast, scalable, and built for teams at any ITSM maturity le
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Staying Awake Through ITIL: A Survival Guide for Humans
26 March 2025
Survive ITIL with humor, clarity, and real talk—your jargon-free guide to staying awake & getting results in IT service management from a pe
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ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality
25 March 2025
Discover how to optimise ITSM tools like Jira, HaloITSM, & Monday for value, not complexity—cut hidden costs & choose the right-fit solution
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How an ITIL Assessment Transformed My Approach to Work Management
20 March 2025
Discover how an ITIL assessment transformed my work management approach, shifting from fear to a framework for continual improvement and suc
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Switching ITSM Tools? Why MSPs Are Moving to HaloITSM – Fast
20 March 2025
MSPs are switching to HaloITSM for flexibility, automation, and seamless integrations. Learn why and how BDQ ensures a smooth transition. Re
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The Role of Automation and AI In IT Service Management
19 March 2025
Boost ITSM with AI! Learn how automation & AI-driven insights enhance efficiency, predict issues, and optimize workflows. Discover BDQ’s tai
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