The Halo Health Check
The fixed-price entry point (the /halo/ hub links here for a reason): a data-grounded review of how your desk behaves — from your actual usage data, not configuration screens. It answers the questions a maturing Halo estate should be asking:
- What have we configured badly, or never quite finished?
- Which capabilities from recent releases are we licensed for but not using?
- Is HaloAI switched on — and doing anything useful?
- Are our Incident, Request and Change processes actually ITIL-aligned, or just named that?
- Are SLAs, priorities and escalation rules sensible?
- Does the catalogue let customers find the right entry — or does work land at level three because it doesn't?
- Are teams and routing putting tickets in front of the right people?
- Is reporting telling us anything useful — and are we using the SQL-level access?
- For PSA estates: are quote-to-cash and contract profitability actually flowing?
- What should change now, what should be left alone — and what's the roadmap?
Deliverables: maturity assessment and a prioritised roadmap. Standalone, or the first month of a plan. We run these today for real customers.
Run and improve, at Halo's pace
Run: administration, monitoring, upgrades absorbed as releases land rather than deferred until they're scary. Improve: each release's new capability — HaloAI being the current headline — discussed with you against the business problems you actually have, and implemented where it earns its place, within the plan. And when the next department wants in, the ESM build-out runs on the same capacity.
Proof
We're the partner behind CHC Helicopter's ServiceNow-to-HaloITSM migration at scale, with post-migration improvement work to match — and we've supported Risetime month by month since their HaloPSA implementation. Project-scale improvements and ongoing monthly cover: both are already how we work on Halo.
Plans
Three tiers, one dial: PlatformCare Essential — 1 day a month, expert administration and optimisation; PlatformCare Enhanced — 2 days a month, adding the Annual Platform Health Check, included; PlatformCare Strategic — from 3 days a month, adding Quarterly Success Reviews and strategic planning support. Start where you fit and move as your estate does — the tiers are settings on the dial, not cages. Every plan carries the Flex Allowance: unused days roll into the following month before expiring — capacity, not a bank. Days are scheduled up front, on both calendars; plans run on a 12-month commitment; pricing on a scoping call.
Book a 30-min consult
No deck. No sales pitch. Just a useful chat.
Tell us roughly what you’re facing. We’ll come back within one business day with thoughts, references, and a sense of whether we’re a good fit.
- ✓ Free, no obligation
- ✓ Direct line to a senior consultant
- ✓ Honest assessment — we’ll say no if it’s not a fit