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PlatformCare

GLPI support and managed service

You chose GLPI for good reasons, and one of them was the economics. The trade-off is the gap every open-source estate knows: when it breaks, drifts, or needs upgrading, there's no vendor to call. PlatformCare for GLPI is that cover — vendor-grade support at open-source economics, on a plan sized as the days per month you choose, starting from a deliberately small entry tier because we know exactly why you're running GLPI.

Start with the GLPI Health Check

A fixed-price, data-grounded review of your GLPI estate. It answers the questions a maturing GLPI installation should be asking:

  • Are we on a healthy version — and what does the path to GLPI 11 look like for us?
  • Which plugins are pulling their weight, and which are upgrade risks?
  • Is performance where it should be at our data volume?
  • What's configured badly, or never quite finished?
  • Which built-in capabilities are we simply not using?
  • Are our core processes actually ITIL-aligned?
  • Are SLAs and escalation rules sensible?
  • Are the catalogue and forms simple enough that people use them?
  • Where is manual work happening that GLPI could automate?
  • What should change now, what should be left alone — and what's the roadmap?

Low commitment by design; maturity assessment and prioritised roadmap delivered; standalone or the first step onto a plan.

What the plan covers

Upgrades done properly and on time — the difference between GLPI estates that age well and those that calcify — plus plugin management, administration, performance care, and improvement capacity within the same plan. Delivery is remote-friendly: most of our GLPI work happens without anyone on a plane, which is also why the occasional North American estate fits fine.

Proof

PlatformCare's anchor engagement — a multi-year managed estate for a UK government body — proves the model: years of running a platform an organisation could not afford to fail. The GLPI plan applies the same discipline at open-source economics.

Plans

Three tiers, one dial: PlatformCare Essential — 1 day a month, expert administration and optimisation; PlatformCare Enhanced — 2 days a month, adding the Annual Platform Health Check, included; PlatformCare Strategic — from 3 days a month, adding Quarterly Success Reviews and strategic planning support. Start where you fit and move as your estate does — the tiers are settings on the dial, not cages. Every plan carries the Flex Allowance: unused days roll into the following month before expiring — capacity, not a bank. Days are scheduled up front, on both calendars; plans run on a 12-month commitment; pricing on a scoping call.

Book a 30-min consult

No deck. No sales pitch. Just a useful chat.

Tell us roughly what you’re facing. We’ll come back within one business day with thoughts, references, and a sense of whether we’re a good fit.

  • Free, no obligation
  • Direct line to a senior consultant
  • Honest assessment — we’ll say no if it’s not a fit

We respond within one business day. No spam, ever.

Let's talk

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