Freshservice support and managed service

The Freshservice Health Check

A fixed-price, data-grounded review producing a maturity assessment and a prioritised roadmap. It answers the questions a maturing Freshservice estate should be asking:

• What have we configured badly, or unnecessarily?
• Which Freshservice capabilities aren't we using effectively?
• Are our Incident, Request and Change processes actually ITIL-aligned?
• Are our SLAs, priorities and escalation rules sensible?
• Can the catalogue and forms be simpler?
• Where are agents doing manually what Freshservice could automate?
• Is reporting telling us anything useful?
• Which integrations are missing?
• What should change now — and what should be left alone?
• What's the roadmap to a genuinely mature service desk?

It's the same data-grounded review we run across our platforms — the answers come from your usage data, not a checklist walk-through.

Run and improve

Run: administration, release management, the change queue moving. Improve: capability adoption and configuration care within the same plan — a platform this capable deserves better than set-and-forget.

Plans

Three tiers, one dial: PlatformCare Essential — 1 day a month, expert administration and optimisation; PlatformCare Enhanced — 2 days a month, adding the Annual Platform Health Check, included; PlatformCare Strategic — from 3 days a month, adding Quarterly Success Reviews and strategic planning support. Start where you fit and move as your estate does — the tiers are settings on the dial, not cages. Every plan carries the Flex Allowance: unused days roll into the following month before expiring — capacity, not a bank. Days are scheduled up front, on both calendars; plans run on a 12-month commitment; pricing on a scoping call.