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Platforms

HaloITSM & HaloPSA The flagship — complex workflows without enterprise cost. Atlassian Get more from the Atlassian you already own. Freshworks ITSM your team will actually use. GLPI Open-source ITSM, run properly. Lansweeper Discovery and ITAM feeding your CMDB.

Migrate

All migration services
ITSM migration Help desk and service desk moves — the method, the pricing, the lanes. ServiceNow migration Halo, Freshservice or JSM by fit — fixed-price assessment. Cherwell end of life End of life 31 Dec 2026 — Halo, Freshservice or JSM by fit. Atlassian Server & DC → Cloud Data Center end of life 28 March 2029 — assessed, the app estate rationalised, run properly. HaloITSM migration The full method, from any source. Test tool migration Cases, cycles, history and attachments — TestRail, TestRay and more into Zephyr.

PlatformCare

Atlassian PlatformCare Halo PlatformCare GLPI PlatformCare Freshservice PlatformCare

Featured

Risetime

Risetime — Freshservice to HaloPSA

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Customer stories across migration, ITSM, work management and automation.

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Content

Blog & Insights Practical writing on service-management strategy. Knowledge Hub ITSM, ESM and migration guides. Training courses Jira, JSM and Zephyr courses — public, private or on site. Webinars & Events Live and on-demand sessions.

Guides

What is ITSM? What is ESM? Atlassian Cloud Migration FAQ BDQ Support Portal ↗

About

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Topic

Best Practice

Articles, guides and customer stories on Best Practice from the BDQ team.

Blog

Could Your Historical Data Be Hurting Your AI?

4 November 2026

Discover why outdated support data can reduce AI accuracy and how a smarter migration strategy can improve the quality of your AI-ready data

Read → Blog

Moving From ServiceNow to JSM or HaloITSM: A Realistic Timeline

20 October 2026

Plan a ServiceNow migration to Jira Service Management or HaloITSM with a realistic, phase-by-phase timeline, from discovery to go-live and

Read → Blog

The Real Cost of ITSM: What Should You Compare?

11 October 2026

The licence price is only part of the story. Learn how to assess the true lifecycle cost of an ITSM platform, from pricing models to exit co

Read → Blog

Cherwell End of Life: Your Last-Minute Migration Plan for 2026

5 October 2026

Cherwell end of life is 31 December 2026. Learn what happens next, compare Cherwell alternatives and plan a fast, low-risk ITSM migration.

Read → Blog

Atlassian's New Usage-Based Pricing: What It Means for You

7 September 2026

Atlassian is rolling out usage-based pricing for AI and automation from December 2026. Here's what's changing, what it costs, and how to pre

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