The three routes
HaloITSM — the mid-market depth play. Genuine ITIL-aligned capability — incidents, problems, change, CMDB, SLAs — with all-inclusive per-agent licensing, cloud or on-premise deployment, and a degree of control (down to SQL-level reporting access) that enterprise SaaS gave up years ago. Named a Challenger in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms. This is where CHC Helicopter landed when they left ServiceNow with us — at scale, with an estimated licensing saving of around 70%. If you want the capability without the enterprise overhead, start here. HaloITSM migration →
Freshservice — the time-to-value play. Clean, modern, fast to stand up, with strong automation and a vendor investing heavily in exactly this market. If your priority is a capable service desk your team adopts quickly, with minimal administrative burden, Freshservice is a strong answer — and we're a long-standing Freshworks partner.
Jira Service Management — the Jira-estate play. If your organisation already runs a large Jira estate, your engineers live in Atlassian, and you're on (or heading to) Atlassian Cloud, JSM turns your service desk into part of a platform you already own — one vendor, unified workflows between support and engineering, and licensing you're already paying part of. We've been implementing Atlassian service management since 2016, back when it was Jira Service Desk Server. If you're a big Jira shop, JSM may honestly be your answer — and we'll tell you if it is.
How to choose
The routing question is rarely about features — all three are capable platforms. It's about your organisation's shape: your existing estate (a deep Jira footprint changes the maths), your appetite for administration, your deployment constraints, and which trade-off you're actually escaping. That's what the assessment settles, with numbers rather than vibes — and because we implement all three, the recommendation isn't pre-written before you walk in.
How the migration actually runs
The same method regardless of destination. A fixed-price assessment maps your processes, data and integrations, and prices the whole journey. The destination gets configured first — full target state, or a solid baseline you improve in live service when a renewal deadline is forcing the pace — so the home exists before the data arrives. The data move itself is fixed-price for the history scope you choose — from in-flight tickets only to full history: your records transfer faithfully into the new system, with a reconciliation report as the acceptance test. Then UAT and training, cutover — a short freeze window — and hypercare while configuration meets reality. Details, including the honest word on pricing and timelines, on the migration services page.
The reference point
CHC Helicopter, a global aviation business, moved from ServiceNow to HaloITSM with BDQ at scale — with an estimated licensing saving of around 70%. Read the case study →
Book a fixed-price ServiceNow exit assessment: your estate mapped, the right destination recommended with reasons, and real pricing for the whole move.
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