Blog
Notes from the field.
Migration playbooks, ITSM tips, Atlassian release notes worth knowing about, and the occasional honest take on the platform landscape.
Subscribe for monthly updates:
Get the newsletter →
Why Your Context Makes or Breaks AI Agents
24 August 2026
Learn why context is essential for AI agents, how it improves accuracy and efficiency, and why context beats bigger prompts every time.
Read post →
Asana's Latest Updates: 13 Features Worth Knowing About
24 July 2026
Discover Asana's latest updates, from AI integrations to smarter automation and admin controls. See what the new features mean for your team
Read post →
The Rise of the 'Ghost Shift' and What IT Teams Can Do About It
10 July 2026
Nearly half of IT requests arrive outside business hours. Discover how self-service and automation help support today's flexible workforce.
Read post →
GLPI 11.0.8 and 10.0.26 Released: Why You Should Update Now
29 June 2026
GLPI 11.0.8 and 10.0.26 fix critical security vulnerabilities. Learn what's changed, why the updates matter, and where to download them.
Read post →
From ITSM to ESM with HaloITSM: Scaling Service Management
9 March 2026
Learn how organisations expand from ITSM to enterprise service management (ESM) using HaloITSM to improve visibility, collaboration, and ser
Read post →
What’s New in GLPI 11: Key Features & ITSM Improvements
7 October 2025
Discover the top features in GLPI 11, from 2FA to webhooks. Learn how the latest ITSM upgrade improves workflows and boosts security.
Read post →