Blog
Notes from the field.
Migration playbooks, ITSM tips, Atlassian release notes worth knowing about, and the occasional honest take on the platform landscape.
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Why the Service Desk Is Due for a Rethink
2 June 2026
Why traditional service desks are struggling and how AI-first service management is changing support, employee experience and service delive
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Green IT Starts Earlier Than You Think
1 June 2026
Green IT starts before hardware fails. Learn how the GLPI Carbon plugin helps reduce energy costs, lower emissions, and support ESG goals
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Protecting Jira Workflows & Dashboards with HYCU
1 June 2026
Protect Jira workflows and dashboards with HYCU. Improve backup, reduce downtime, and strengthen Atlassian resilience today.
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BDQ & Help Desk Migration Partnership Announced
15 May 2026
BDQ partners with Help Desk Migration to deliver faster, lower-cost ITSM migrations with automation, reducing risk and improving data qualit
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HaloITSM MCP: AI Automation for the Modern Service Desk
13 April 2026
Learn how HaloITSM MCP connects AI to your service desk, enabling automation, cross-system workflows, and smarter ITSM operations.
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HelpGhost + Halo: Unlock Knowledge Inside Your ITSM
7 April 2026
HelpGhost + Halo integrates knowledge into ITSM workflows, reducing search time and improving ticket resolution efficiency.
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