Blog
Notes from the field.
Migration playbooks, ITSM tips, Atlassian release notes worth knowing about, and the occasional honest take on the platform landscape.
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Unlock the Full Power of GLPI with Plugins
18 February 2026
Discover how GLPI plugins extend ITSM capabilities, improve automation, and optimise service management with scalable, powerful integrations
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Welcome to the New ITIL: An AI-Native Framework for Modern IT
11 February 2026
Discover ITIL’s AI-native evolution and how the new ITIL helps organisations turn digital ambition into measurable business value.
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How to Choose the Right Customer Service Platform in 2026
6 February 2026
Confidently choose your 2026 customer service platform with this expert guide - practical frameworks, scorecards, and future-ready insights
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Why AI Won’t Replace You - But It Will Change Your Job
27 January 2026
AI won't replace your job, but it will transform how you work. Learn how to build trust in AI and empower your team to adopt it with confide
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How Halo’s Milestones Program is Changing Pricing for ITSM Customers
14 January 2026
Discover how Halo’s ARR Milestones pricing benefits ITSM customers with predictable discounts and lower total cost of ownership as the compa
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The True Cost of Complexity in Business Operations
13 November 2025
Discover how software complexity is costing businesses time, money, and talent - and what you can do to streamline and grow.
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