Documentation
Easy Email Attachments for Service Desk documentation
Guides, setup and reference. Pick a topic below or use the navigation on the left.
Support
Our standard business hours are Monday to Friday, 09:00 - 17:00 UK time (current time via Time.is). We are closed during major UK
Read →Settings reference
See Configuring the settings for a step-by-step guide on how to copy the settings over.
Read →No notifications are being sent
Ensure that the email is set up and configured in Jira itself and that the standard notifications for Jira Service Management are
Read →Enabling logging
To temporarily enable logging for the app, please follow these steps:
Read →Licensing
When you install a trial version of the app a 30-day evaluation license is available. To continue using the app after this trial p
Read →Frequently asked questions
If you are having problems with the app, please try these steps first to ensure that the Jira Service Management configuration is
Read →Configuration
How to enable and configure the app for a specific Jira Service Management project.
Read →Character set encoding
If you are working with non-Latin1 character sets (for example, Cyrillic, Czech, Hungarian, etc.) it is recommended to run your Ji
Read →Two notification emails when comments are added or edited
Please see Configuring the settings and make sure that step 5 has been followed for Public comment added and step 4 for Public com
Read →Prerequisites
Before starting make sure that the following prerequisites are installed, configured and working:
Read →Getting started
Before starting make sure that the following prerequisites are installed, configured and working:
Read →Troubleshooting
Please see Configuring the settings and make sure that step 5 has been done for Public comment added and step 4 for Public comment
Read →Acknowledgements
BDQ acknowledges the use of the following open source component(s) in Easy Email Attachments for Service Desk.
Read →Installation
There are two functionally equivalent versions of app, please use the correct one for your version of Jira / Jira Service Manageme
Read →Example settings for English
${issue.key} ${issue.summary}HTML<div class="jsd-reply-marker-hint"> Reply above this line. </div> <div class="jsd
Read →Marketplace installation
The easiest way to install the add-on is to use the Universal Plugin Manager (UPM). This component of JIRA allows the user to brow
Read →Introduction
Video overview of the app.
Read →Project settings form
The app is configured within the Project settings form for a specific Jira Service Management project.
Read →Configuring the settings
The following video walks through how to configure the settings.
Read →