- BDQ ITIL Webinar Series -
Episode 2:
Controlling IT Costs & Maximizing Resources with ITIL 4Take Control of Your IT Costs with ITIL 4 Best Practices
Join BDQ’s free webinar, where our ITSM experts will break down ITIL way to help you get control over your IT costs and manage your resources more effectively!
Key Details:
Date:April 30, 2025
Time:16:00 BST|11:00 EDT|08:00 PDT
Duration:60 minutes + Q&A section
Location:Online
📉 Struggling to manage IT budgets, optimize resources, or reduce wasteful spend?
IT leaders today are under increasing pressure to balance cost efficiency with service quality. Without a strategic approach, IT costs can spiral, and resource management can become inefficient, impacting overall performance.
Episode 2: Controlling IT Costs & Maximizing Resources with ITIL 4
📅 Date & Time: April 30, 2025 | 16:00 BST | 11:00 EDT | 08:00 PDTWhat you'll learn:
In this expert-led webinar, BDQ will demonstrate how ITIL 4 principles can help you:
✅ Align IT spending with business priorities using Service Financial Management.
Many organizations struggle with IT costs spiraling out of control because they lack clear visibility into how IT spending aligns with business goals. ITIL 4’s Service Financial Management (SFM) provides a structured approach to managing IT budgets, expenditures, and value delivery.
✅ Optimize workforce and talent management to maximize efficiency.
Inefficient workforce planning leads to underutilized skills, overstaffing, or skills gaps that reduce productivity. ITIL 4 ensures the right people, with the right skills, are in place at the right time.
✅ Reduce waste and enhance ROI through IT Asset Management best practices.
Untracked IT assets (hardware, software, cloud resources) often lead to unnecessary costs, security risks, and inefficiencies. IT Asset Management (ITAM) helps maximize asset utilization while minimizing waste.
✅ Improve visibility and control with Service Configuration Management.
Without a clear view of IT assets, services, and dependencies, organizations struggle with outages, misconfigurations, and poor troubleshooting. Service Configuration Management ensures accurate tracking of IT components.
✅ Ensure your IT resources scale efficiently with Capacity & Performance Management.
IT resources (servers, networks, cloud services) need to scale based on business demand. Poor capacity planning leads to downtime, slow systems, and unnecessary costs for unused resources.
✅ Measure and report IT costs for better decision-making.
Many IT departments lack clear cost visibility, making it hard to justify spending or find opportunities for savings. ITIL’s financial reporting frameworks provide the insights needed for data-driven decisions.
Bradley Hartman
General Manager - BDQ US
With over 25 years of work experience, I am a seasoned leader in the IT services industry, with a passion for delivering innovative solutions and exceptional customer service. I have a strong background in managing vendor relationships, developing and maintaining service level metrics, and monitoring and reacting to IT incidents and requests. I am currently the General Manager USA at BDQ, a company that helps our customers manage tasks, develop software, automate work, implement ITSM, and collaborate more effectively.
James Dunstan
Consultant - BDQ
BDQ is a leader in ITSM solutions, specialising in consulting, implementation, and training services for tools like GLPI, HaloITSM, Monday.com, Asana and Atlassian.
ITIL
ITIL (Information Technology Infrastructure Library) is the leading framework for IT service management (ITSM). It provides a set of best practices designed to align IT services with business needs, improve efficiency, and enhance customer satisfaction. By implementing ITIL principles, organizations can streamline their IT operations, reduce costs, and deliver consistent, high-quality services.
Whether you're new to ITIL or looking to refine your ITSM processes, this webinar will give you a solid foundation to start applying ITIL effectively.
📺 Can't make it on the day?
No problem! The webinar recording will be uploaded to YouTube so you can watch it at your convenience.
Subscribe to the BDQ YouTube channel for more fantastic ITIL, ITSM, and Work Management content!
Who Should Attend?
This webinar is ideal for IT professionals looking to enhance their IT service management (ITSM) skills and apply ITIL best practices effectively. Specifically, it will benefit:
🔹 IT Managers & ITSM Professionals
Those overseeing IT operations, service delivery, and process optimization. They will learn how to streamline ITSM workflows, manage assets effectively, and reduce costs.
🔹 CIOs, IT Directors & Finance Leads
Senior decision-makers responsible for IT budgeting and resource allocation. The webinar will provide insights into aligning IT spending with business goals and improving financial oversight.
🔹 Service Desk & Operations Managers
Professionals ensuring IT teams work efficiently. They will benefit from best practices in workforce planning, IT asset management, and performance measurement.
🔹 IT Asset & Configuration Managers
Those managing IT assets, software licenses, and infrastructure. The session will highlight how to optimize asset lifecycles and improve visibility over IT resources.
🔹 Procurement & Vendor Management Teams
Those responsible for IT investments and vendor contracts. They will gain insights into making smarter purchasing decisions and reducing wasteful IT spending.
If you or your organization are working towards better IT service management, compliance, or efficiency, this webinar is for you!
🔍 What's Next? Episode 3: Reduce Operational Losses with ITIL4!
Effective IT service management (ITSM) isn't just about fixing problems - it's about preventing them, managing risk, and ensuring stability. In this expert-led webinar, BDQ will explore how ITIL 4 best practices can help organizations reduce operational losses, improve service reliability, and avoid costly disruptions.
📅 Episode 3 — Reducing Operational Losses followed on 21 May 2025.
🔗 Read about Episode 3 →