ITIL Webinar Series Ep3 — Reducing Operational Losses

  - BDQ ITIL Webinar Series - 

Episode 3:

Prevent IT Disruptions and Optimize Service Performance with ITIL 4

Join BDQ for an expert-led webinar exploring how ITIL 4 best practices can reduce costly IT disruptions, improve service reliability, and drive operational efficiency.

Key Details:

May 21, 2025

16:00 BST|11:00 EDT|08:00 PDT

60 minutes + Q&A section

Online

📉 Unplanned downtime, failed changes, and recurring IT issues can drain resources and impact business performance. How can you minimize these operational losses and improve service resilience?

Effective IT service management (ITSM) isn't just about fixing problems—it's about preventing them, managing risk, and ensuring stability. In this expert-led webinar, BDQ will explore how ITIL 4 best practices can help organizations reduce operational losses, improve service reliability, and avoid costly disruptions.

Episode 3: Reducing Operational Losses with ITIL 4

What you'll learn:
✅ Prevent recurring issues
Problem Management focuses on identifying and addressing the underlying causes of recurring IT issues, rather than just fixing individual incidents. By conducting root cause analysis (RCA) and implementing long-term solutions, organizations can reduce repeat failures and improve system stability.

✅ Minimize service disruptions
Incident Management ensures that IT teams respond quickly and efficiently to disruptions, restoring normal service as soon as possible. Using structured workflows, prioritization, and automation, teams can minimize downtime and reduce business impact.

✅ Manage changes effectively
Change Enablement (formerly Change Management) helps organizations implement IT changes with minimal risk by assessing potential impacts, ensuring approvals, and validating changes before deployment. This reduces the likelihood of failed updates or service outages.

✅ Ensure reliability
Service Validation & Testing ensures that new services, updates, or changes meet business requirements and function as expected before deployment. By testing in a controlled environment, IT teams can catch and fix potential issues before they affect end users.

✅ Gain better control
Service Configuration Management and IT Asset Management help organizations track IT infrastructure components, software, and dependencies. This provides better visibility, reduces risks, and improves decision-making when managing IT services.

✅ Stay ahead of failures
Monitoring & Event Management involves tracking IT systems for early warning signs of potential failures and automating responses to minimize service impact. By proactively detecting anomalies, teams can prevent incidents before they escalate.

✅ Measure & improve
Measurement & Reporting enables IT teams to track key performance indicators (KPIs) such as incident resolution times, service availability, and change success rates. These insights help organizations identify trends, improve processes, and enhance service delivery.

Bradley Hartman
General Manager - BDQ US

With over 25 years of work experience, I am a seasoned leader in the IT services industry, with a passion for delivering innovative solutions and exceptional customer service. I have a strong background in managing vendor relationships, developing and maintaining service level metrics, and monitoring and reacting to IT incidents and requests. I am currently the General Manager USA at BDQ, a company that helps our customers manage tasks, develop software, automate work, implement ITSM, and collaborate more effectively.

James Dunstan
Consultant - BDQ

BDQ is a leader in ITSM solutions, specialising in consulting, implementation, and training services for tools like GLPI,  HaloITSM, Monday.com, Asana and Atlassian.

ITIL

ITIL (Information Technology Infrastructure Library) is the leading framework for IT service management (ITSM). It provides a set of best practices designed to align IT services with business needs, improve efficiency, and enhance customer satisfaction. By implementing ITIL principles, organizations can streamline their IT operations, reduce costs, and deliver consistent, high-quality services.

Whether you're new to ITIL or looking to refine your ITSM processes, this webinar will give you a solid foundation to start applying ITIL effectively.

📺 Can't make it on the day?

No problem! The webinar recording will be uploaded to YouTube so you can watch it at your convenience.

Subscribe to the BDQ YouTube channel for more fantastic ITIL, ITSM, and Work Management content!

Who Should Attend?

This webinar is ideal for IT professionals looking to enhance their IT service management (ITSM) skills and apply ITIL best practices effectively. Specifically, it will benefit:

IT Service Management (ITSM) Professionals

IT Service Management (ITSM) Professionals, including IT Service Managers and ITIL Practitioners, will gain valuable insights into improving service ,
reliability and reducing downtime by applying ITIL 4 best practices. This webinar is ideal for those looking to enhance their ITIL 4 knowledge with real-world applications.

IT Operations & Service Desk Teams

IT Operations & Service Desk Teams, such as IT Support Managers, Service Desk Leads, and Helpdesk Technicians, will
benefit from learning how to streamline Incident and Problem Management. By attending, they can discover effective strategies to prevent recurring IT issues and respond to incidents more efficiently.

Change & Risk Management Specialists

Change & Risk Management Specialists, including Change Managers and IT Risk & Compliance Officers, will find this webinar essential for reducing failed changes and mitigating deployment risks. They will also learn how to ensure IT changes comply with governance and regulatory requirements.

IT Leadership & Business Stakeholders

IT Leadership & Business Stakeholders, such as CIOs, IT Directors, and IT Managers, will gain insights into minimizing operational losses, optimizing IT costs, and strengthening business resilience. This session will be particularly valuable for those looking to align ITSM best practices with overall business objectives.

Infrastructure, DevOps & Cloud Professionals

Infrastructure, DevOps & Cloud Professionals, including IT Infrastructure Managers, DevOps Engineers, Site Reliability Engineers (SREs), and Cloud & IT Asset Managers, will benefit from strategies to enhance Monitoring & Event Management and Service Configuration & IT Asset Management. These insights will help them improve visibility, resource control, and IT service stability.

If you or your organization are working towards better IT service management, compliance, or efficiency, this webinar is for you!

💡 Don’t miss this opportunity to gain expert insights!

Register your interest →

❓Do you have a question or comment on the subject? Let us know on the
sign-up form and we'll address it during the webinar! 👍