See it working
The fastest way to evaluate JSM is to watch it handle real work — book a consult and we'll walk your scenarios through a live instance.
What an implementation involves
The shape follows our standard method: a fixed-price assessment that maps who the desk serves, your processes and your integrations; configuration to the depth that fits — full target state, or a solid baseline improved in live service when a date is forcing the pace; your data moved at a fixed price for the scope you choose, if you're coming from another platform; then UAT, training, cutover and hypercare. The migration lanes carry the from-somewhere-else detail; this page is the destination done right.
The estate around the desk
A JSM implementation that ignores the rest of the estate ages badly. We configure the desk and the context: Confluence as a knowledge base that deflects rather than decays, Assets/CMDB fed by real discovery data, and the Marketplace apps audited — which ones earn their place, which are furniture. It's the same audit that anchors the JSM Health Check, and as a Marketplace vendor we run it from both sides of the counter.
Proven where it's hardest
Service management is at its most demanding where the requesters aren't IT people at all. Wren Kitchens runs JSM for HR — service management for people processes, not just password resets. The Wine Society and the International AIDS Society run their service desks on implementations we built. The pattern across them: desks designed around the people raising tickets, which is the entire trick.
Fixed price: your requirements mapped, the estate assessed, and a sequenced plan with real numbers.
Book a 30-min consult
No deck. No sales pitch. Just a useful chat.
Tell us roughly what you’re facing. We’ll come back within one business day with thoughts, references, and a sense of whether we’re a good fit.
- ✓ Free, no obligation
- ✓ Direct line to a senior consultant
- ✓ Honest assessment — we’ll say no if it’s not a fit