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The Total Economic Impact™ of Atlassian ITSM

A Forrester Consulting report, commissioned by Atlassian, on the business impact organisations achieved by transforming their approach to ITSM with Jira Service Management.

Discover the business impact of Atlassian for ITSM

The days of costly, legacy ITSM tools that are heavy and rigid are over. In today's world of high customer expectations and always-on services, IT teams need a modern ITSM solution to deliver end-to-end services faster — and with agility.

Take a look at this Forrester Consulting report, commissioned by Atlassian, to learn how customers just like you transformed their approach to ITSM using Atlassian Jira Service Management and drove the following results:

  • Customers gained a 246% return on investment (ROI)
  • Improved service agent productivity by 61%
  • Saved $800K by retiring legacy ITSM tools

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