BDQ Webinar:
"Journey to ITSM - Before and after"
26th January 2022
12:00pm
30 mins
ITSM
Most companies begin their ITSM journey using email chains and spreadsheets but there is a better way, as The Wellcome Sanger Institute found out.
Eventually, over time or with company growth, these ad-hoc methods can become difficult to manage and you may decide to look for an easy to manage alternative.
Join Chris Bland as he chats with Ian Hardy (Project Manager, The Wellcome Sanger Institute) about how they managed their ITSM requirements before coming to us, what it was like working with BDQ during the Jira Service Management implementation process and the difference that using the Atlassian product has made in their day-to-day processes.
26th January 2022 12:00PM - 12:30PM (GMT)
Watch the recording below.In this event we'll cover:
Problems with relying on email chains and spreadsheets to manage your ITSM
A customers view of the process that we use to implement Jira Service Management
How a dedicated ITSM system has improved working processes within the company
Meet the speakers:
Chris Bland
Host | Co-founder & CEO
BDQ
Ian Hardy
Guest | Project Manager
The Wellcome Sanger Institute
Chris Bland
Host | Co-Founder & CEO, BDQ
Chris has multiple years of experience in the software lifecycle, and using Atlassian products to underpin this process. His company, BDQ, has been an Atlassian Solution Partner since 2015, helping companies such as Clarks deploy and integrate the software effectively.
About BDQ
BDQ is a digital transformation specialist founded in London. We combine great products with highly experienced consultants to help our customers manage tasks, automate work and collaborate more effectively. We are proud to be an Atlassian Gold Solution Partner.
Ian Hardy
Guest | Project Manager, The Wellcome Sanger Institute
Ian Hardy is Project Manager at The Wellcome Sanger Institute, where he led the institute’s move to Jira Service Management for ITSM in partnership with BDQ.
About The Wellcome Sanger Institute
The Wellcome Trust established the Sanger Centre in 1992 to undertake the most ambitious project ever attempted in biology, sequencing the human genome. The new facility developed laboratory infrastructure, robotics, team working and computational approaches on a scale unprecedented in life sciences.