ITIL Webinar Series Ep1 — ITIL Foundation

  - BDQ ITIL Webinar Series -  Episode 1:
ITIL Foundation

Unlock the Power of ITIL for ITSM Success!

Join BDQ for an Exclusive Webinar series starting with
a foundation in ITIL.

Key Details:

Date:

March 26, 2025

Time:

15:00 GMT | 11:00 EST

Duration:

60 minutes + Q&A section

Location:

Online

Are you looking to optimize your IT service management (ITSM) processes? Whether you're using Jira Service Management, HaloITSM, GLPI, or another ITSM platform, our BDQ ITIL Webinar Series will help you apply ITIL best practices effectively.

Episode 1: ITIL Foundation

Join us for an essential introduction to ITIL - the industry-standard framework for IT service management.

This webinar will cover:

✅ Core ITIL concepts and principles
ITIL (Information Technology Infrastructure Library) provides a structured approach to IT service management (ITSM), ensuring that IT services align with business needs and deliver real value.

✅ Key ITIL processes and their impact on ITSM
ITIL defines critical processes that help organizations deliver reliable and high-quality IT services. These processes help IT teams reduce downtime, improve response times, and enhance user satisfaction, making IT operations more efficient and effective.

✅ How ITIL can drive efficiency and service improvements in your organization
By adopting ITIL best practices, organizations can enhance IT Service delivery, optimize IT resource management, increase customer satisfaction, improve decision-making, reduce costs & risks, and much more.

📺 Can't make it on the day?

No problem! The session will be uploaded to YouTube, so you can watch it at your convenience.

Bradley Hartman
General Manager - BDQ US

With over 25 years of work experience, I am a seasoned leader in the IT services industry, with a passion for delivering innovative solutions and exceptional customer service. I have a strong background in managing vendor relationships, developing and maintaining service level metrics, and monitoring and reacting to IT incidents and requests. I am currently the General Manager USA at BDQ, a company that helps our customers manage tasks, develop software, automate work, implement ITSM, and collaborate more effectively.

James Dunstan
Consultant - BDQ

BDQ is a leader in ITSM solutions, specialising in consulting, implementation, and training services for tools like GLPI,  HaloITSM, Monday.com, Asana and Atlassian.

ITIL

ITIL (Information Technology Infrastructure Library) is the leading framework for IT service management (ITSM). It provides a set of best practices designed to align IT services with business needs, improve efficiency, and enhance customer satisfaction. By implementing ITIL principles, organizations can streamline their IT operations, reduce costs, and deliver consistent, high-quality services.

Whether you're new to ITIL or looking to refine your ITSM processes, this webinar will give you a solid foundation to start applying ITIL effectively.

Who Should Attend?

This webinar is ideal for IT professionals looking to enhance their IT service management (ITSM) skills and apply ITIL best practices effectively.

Specifically, it will benefit:

IT Service Managers & ITSM Practitioners

Improve service delivery, streamline workflows, and align IT services with business goals.

Business Leaders & Process Owners

Understand how ITIL can optimize IT services to support business success.

IT Consultants & Project Managers

Apply ITIL principles to enhance ITSM projects and client solutions.

IT Directors & CIOs

Gain insights into how ITIL can drive efficiency and improve service performance.

IT Support & Helpdesk Teams

Learn structured approaches to
incident, problem, and change management.

If you manage IT services or want to improve service management in your organization, this webinar is for you!

Gain valuable insights into ITIL best practices.

Register your interest →