ITIL Webinar Series Ep0 — ITIL Certification

  - BDQ ITIL Webinar Series - 

Episode 0:

ITIL Certification Made Simple

🚀 Get ITIL Certified with Confidence – A Practical Guide

Join BDQ’s free webinar, where our ITSM experts will break down ITIL
certification and provide a clear roadmap to achieving it.

Key Details:

March 19, 2025

15:00 GMT | 11:00 EDT

60 minutes + Q&A section

Online

ITIL certification can seem complex, but it doesn’t have to be. BDQ’s ITSM experts are here to break it down in this free webinar. Whether you’re an IT manager, service desk lead, or ITSM professional, this session will provide a clear roadmap to certification, helping you understand the process, requirements, and business benefits.

Episode 0: ITIL Certification Made Simple

What you'll learn:

✅ What ITIL certification really means – compliance vs. best practices

ITIL (Information Technology Infrastructure Library) certification is not just about compliance—it’s about adopting industry best practices to optimize IT service management (ITSM). Organizations often confuse ITIL with a strict set of compliance rules when, in reality, it’s a framework designed to improve IT service delivery and efficiency.

✅ The ITIL Maturity Model – how organizations are assessed

The ITIL Maturity Model is a structured approach to evaluating how well an organization applies ITIL principles in its service management processes. Organizations are assessed based on capability and maturity levels, helping them identify strengths, weaknesses, and areas for improvement.

✅ A step-by-step guide to certification – what you need to do

For professionals and organizations looking to get ITIL certified, the certification process follows a structured pathway.

✅ Why businesses pursue ITIL certification & the ROI it delivers

Organizations invest in ITIL certification not just for improving service management, but because it directly impacts efficiency, customer satisfaction, and the bottom line.

📺 Can't make it on the day?

No problem! The session will be uploaded to YouTube, so you can watch it at your convenience.

Bradley Hartman
General Manager - BDQ US

With over 25 years of work experience, I am a seasoned leader in the IT services industry, with a passion for delivering innovative solutions and exceptional customer service. I have a strong background in managing vendor relationships, developing and maintaining service level metrics, and monitoring and reacting to IT incidents and requests. I am currently the General Manager USA at BDQ, a company that helps our customers manage tasks, develop software, automate work, implement ITSM, and collaborate more effectively.

James Dunstan
Consultant - BDQ

BDQ is a leader in ITSM solutions, specialising in consulting, implementation, and training services for tools like GLPI,  HaloITSM, Monday.com, Asana and Atlassian.

ITIL

ITIL (Information Technology Infrastructure Library) is the leading framework for IT service management (ITSM). It provides a set of best practices designed to align IT services with business needs, improve efficiency, and enhance customer satisfaction. By implementing ITIL principles, organizations can streamline their IT operations, reduce costs, and deliver consistent, high-quality services.

Whether you're new to ITIL or looking to refine your ITSM processes, this webinar will give you a solid foundation to start applying ITIL effectively.

Who Should Attend?

This webinar is designed for professionals who want to understand, implement, and benefit from ITIL certification, including:

IT Service Management (ITSM) Professionals

• IT Service Managers – Improve service efficiency through ITIL best practices.
• IT Support Managers & Service Desk Leads – Enhance service delivery and incident management.
• IT Operations Managers – Learn how ITIL certification aligns with operational goals.

IT Leaders & Decision-Makers

• Chief Information Officers (CIOs) & IT Directors – Understand ITIL’s strategic value and business impact.
• IT Governance & Compliance Officers – Learn how ITIL supports compliance and risk management.
• Business Process Managers – Discover how ITIL frameworks optimize IT processes.

IT Professionals Pursuing Certification

• ITIL Beginners & Certification Seekers – Get a clear, step-by-step roadmap to ITIL certification.
• IT Consultants & Service Providers – Strengthen ITIL expertise to better serve clients.
• Change & Problem Management Professionals – Use ITIL to improve problem resolution and change control.

Organizations Looking to Improve IT Service Delivery

• Enterprises & SMEs Implementing ITIL Best Practices – Standardize ITSM processes for better efficiency.
• Public Sector & Government IT Teams – Ensure compliance with IT service management standards.
• Managed Service Providers (MSPs) – Enhance ITIL-based service offerings for clients.

If you or your organization are working towards better IT service management, compliance, or efficiency, this webinar is for you!

💡 Don’t miss this opportunity to gain expert insights!

Register your interest →