- HaloITSM + BDQ Webinar - Future-Proof Your MSP:
How to Streamline ITSM with HaloITSM & BDQ
Is Your ITSM Holding Your MSP Back? Discover the Power of HaloITSM.
Join BDQ for a live webinar where our experts will show you how HaloITSM can help you overcome common MSP challenges—boosting efficiency, improving service delivery, and enabling seamless growth.
Key Details:
Date:April 23, 2025
Time:16:00 BST|11:00 EDT|08:00 PDT
Duration:60 minutes
incl. Q&A session
Location:Online
Is your current ITSM platform holding your MSP back? Struggling with managing multiple customers, sites, and SLAs efficiently?
Join BDQ for an exclusive webinar where we’ll show you how HaloITSM can transform your IT service management—giving you the flexibility, automation, and integrations you need to scale.
📅 Event Details:
- Date: Wednesday 23rd April 2025
- Time: 16:00 UK | 11:00 ET | 08:00 PT
- Location: Online (Live Webinar)
🎓 What You’ll Learn:
✅ Why legacy ITSM systems are slowing MSPs down
Many MSPs still rely on legacy ITSM platforms that weren’t built to handle today’s fast-paced, multi-customer environments. These outdated systems often lack flexibility, are difficult to scale, and require excessive manual effort to manage customer relationships, SLAs, and reporting.
✅ How HaloITSM simplifies managing multiple customers, teams, and assets
HaloITSM is designed from the ground up with MSPs in mind. It provides native support for managing multiple customer environments within a single platform, allowing you to segment data, users, and workflows without duplicating effort.
✅ Custom workflows, SLAs, and permissions tailored to your MSP’s needs
Every MSP has its own processes, SLAs, and escalation paths. With HaloITSM, you’re not boxed into a one-size-fits-all setup. The platform offers powerful workflow builders, dynamic SLAs, and granular permissions that let you customise every part of the service experience - ensuring each client gets the attention and response times they've been promised, without extra admin overhead.
✅ Built-in reporting and dashboards to demonstrate value to clients
Proving your value to customers shouldn't be a chore. HaloITSM includes built-in dashboards and reporting tools that make it easy to track performance against SLAs, highlight key metrics, and generate client-specific reports.
✅ Seamless integrations with tools like telephony, monitoring, and authentication
HaloITSM integrates effortlessly with the tools your MSP already uses—whether it's telephony systems for call handling, monitoring tools like PRTG or Datto, or authentication platforms like Azure AD and Okta.
✅ Real-world success stories from MSPs using HaloITSM
HaloITSM isn’t just theory—it’s been battle-tested by MSPs of all sizes. From businesses moving off legacy tools to those needing a single pane of glass for complex service environments, HaloITSM has enabled faster onboarding, better client visibility, and improved team collaboration.
Chris Bland
CEO & Co-founder - BDQ
Chris has multiple years of experience in the software lifecycle, and using Work Management products to underpin this process. His company, BDQ, has been helping companies such as Clarks, Rainforest Alliance and The International Aids Society deploy and integrate the software effectively.
BDQ
BDQ is a leader in ITSM solutions, specialising in consulting, implementation, and training services for tools like HaloITSM, GLPI, Monday.com, Asana and Atlassian.
BDQ provides painless, professional ITSM and Work Management solutions to Enterprises, Public Sector and mid-market customers in the UK, US and EU. We provide UK-based high-quality remote-first services with an emphasis on prototyping, fast delivery and adoption.
HaloITSM
HaloITSM is a powerful, all-in-one service management platform designed to streamline ITSM processes, enhance asset management, and leverage cutting-edge AI to boost efficiency.
Trusted by organizations worldwide, HaloITSM delivers a comprehensive suite of features that empower teams to improve service delivery, optimize resources, and achieve operational excellence.
📺 Can't make it on the day?
No problem! The webinar recording will be uploaded to YouTube so you can watch it at your convenience.
Subscribe to the BDQ YouTube channel for more fantastic ITIL, ITSM, and Work Management content!
Who Should Attend?
This webinar will give IT professionals a clear path to achieving excellent, efficient, scalable IT services with HaloITSM. Specifically, it will benefit:
IT Directors and Managers at MSPs
Responsible for selecting and overseeing service management tools, they’ll gain valuable insights into how HaloITSM can improve service delivery, scalability, and reporting.
Service Delivery Managers and Operations Leads
Focused on performance, SLAs, and customer satisfaction, these professionals will benefit from seeing how HaloITSM supports real-time tracking, automation, and seamless multi-client management.
ITSM Administrators and Technical Consultants
Looking for more efficient tools to configure, maintain, and integrate with existing systems, they’ll appreciate HaloITSM’s flexibility, ease of configuration, and powerful integration options.
Solution Architects and IT Consultants
Advising clients on service desk tools or designing service delivery models, they’ll learn how HaloITSM compares to legacy systems and how it fits into a modern MSP stack.
Business Owners and C-level Executives at MSPs
Interested in strategic growth, cost reduction, and service quality, they’ll see the business value of switching to a scalable, all-in-one ITSM platform like HaloITSM.
Procurement and Vendor Managers
Involved in tool evaluation and ROI analysis, they'll gain insight into HaloITSM’s licensing model, implementation options, and long-term benefits for MSP operations.
These roles all share a common goal: delivering excellent, scalable IT services efficiently. If you or your organization are working towards better IT service management, this webinar is for you!
:🚀 Ready to Scale Your MSP?
💡 This session has taken place. Recordings of our webinars are on our YouTube channel — or talk to us directly about how HaloITSM can future-proof your service management.
Register your interest →
❓Do you have a question or comment on the subject? Let us know on the
sign-up form and we'll address it during the webinar! 👍
