The complete guide to Atlassian for ITSM
This guide showcases how Atlassian's ITSM solution supports key ITSM practices, such as request, change, incident, problem and asset management — and much more. Not sure where to start when implementing Atlassian's ITSM solution, or want to reimagine your ITSM using practical applications of DevOps, agile and cloud technology?
Whether you're just getting started with Atlassian's ITSM solution — or looking for best practices and tips for implementing ITSM — look no further. This practical guide covers everything you need to know about implementing Atlassian across IT delivery, operations and support, powered by Jira Service Management and seamlessly integrated with Opsgenie, Confluence, Jira Software and much more. Along the way, learn best practices to improve your team's performance, efficiency and collaboration.
Want a sneak peek of what you'll learn?
- How to "shift left" with self-service and build a knowledge-centric service desk
- How to respond to, resolve and learn from incidents with a proactive playbook and PIRs
- How to streamline change management with pre-approvals, automated risk assessment and peer reviews
- How to easily intake and collaborate on requests from business teams
- How to expand your ITSM solution to non-IT use cases like HR and Legal
In this whitepaper, you'll learn
- An overview of Atlassian's ITSM solution, powered by Jira Service Management and seamlessly integrated with Opsgenie, Confluence and more
- How to implement end-to-end IT operations and support with Atlassian, from change to incident to request management
- Best practices and tips to bring team agility and collaboration into ITSM