Jira Service Management Webinars
Back by popular demand, Atlassian’s series of Lightning Talks offer in depth
insights, how-to tips, demos, and exclusive content.


Here is a free webinar series of Atlassian Lightning Talks for you and your team.
Hosted by product specialists, you’ll get to discover new best practice processes, watch walk-through demos, and learn how JSM can empower teams.
All Episodes

Episode 1:
Taking Jira Service Management Premium to the next level with automation

Episode 2:
Better together: incident and change management

Episode 3:
Enterprise service management 101

Episode 4:
Move at lightning speed with the new forms experience

Episode 5:
How we built it: HR powers a remote culture with Jira Service Management

Episode 6:
How we built it: modernizing Atlassian’s own IT service desk
Episode Details
- Episode one -Taking Jira Service Management Premium to the next level with automation
In this webinar you’ll discover how global automation rules can empower your Dev, IT, and business teams to collaborate at high velocity and boost your service management.
← WATCH NOW- EPISODE two -Better together: incident and change management
Businesses face strong competition and rising customer expectations. This webinar will guide you through the incident and change management capabilities in Jira Service Management such as the new change calendar and how to link incidents to changes. WATCH NOW →- Episode THrEE -Enterprise service management 101
Explore how you can extend Jira Service Management across your business teams and empower every team in your enterprise to deliver great service and value fast.
← WATCH NOW- EPISODE four -Move at lightning speed with the new forms experience
Take a walk through JSM’s new form capabilities and get a no-code/low code form builder demo. Learn how to get the context and insights you need to move fast and make better decisions.
WATCH NOW →- Episode fivE -How we built it: HR powers a remote culture with Jira Service Management
As of 2020, a third of our workforce has never been to an office and over half of the employees at Atlassian have relocated. Learn how Atlassian’s HR & IT teams used Jira Service Management to reimagine the employee experience for a distributed workforce.
← WATCH NOW- EPISODE six -How we built it: modernizing Atlassian’s own IT service desk
Ever wonder how Atlassians use our own products? Join this lightning talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk with the power of Jira Service Management with Halp and Confluence.
WATCH NOW →