- FREE WEBINAR -
How organisations can adopt AI to improve Service Management
Unlock the Future of Service Management with AI
Join BDQ and HaloITSM for an Exclusive Webinar
Key Details:
Date: January 29, 2025
Time: 15:00 GMT | 10:00 EST | 07:00 PST
Duration: 45 minutes + Q&A section
Location: Online
reserve your place
Learn how AI is transforming service management - boosting efficiency, streamlining workflows, and driving impactful results.
Why Attend?
AI is revolutionizing the way organisations manage services. Learn from two industry leaders - BDQ and HaloITSM - on how AI can:
- Enhance Automation: Streamline processes and reduce manual workloads.
- Intelligent Decision-Making: Utilize predictive analytics for smarter resolutions.
- Superior Customer Experiences: Improve response times and service satisfaction.
- Boost Efficiency: Automate repetitive tasks and streamline workflows
- Enhance Decision-Making: Utilize predictive analytics for proactive service management.
- Elevate Service Delivery: Enable faster, more accurate responses for IT, HR, facilities, and more.
With over $100M in revenue and a commitment to cutting-edge AI tools like ChatGPT and Azure OpenAI, HaloITSM is redefining service management. Join us to see how their vision aligns with BDQ's practical expertise in implementation and consulting.
Discover practical strategies from BDQ and HaloITSM, backed by real-world examples and expert demonstrations.
Agenda
-
Welcome and Introduction
- By Chris Bland, BDQ
- By Louis Scanlon, HaloITSM
-
The Basics
- What is AI?
- Augmented Search
- Large language model
- Vectors
- ChatGPT
- Azure OpenAI
-
What is AI for an ITSM Tool?
- Automate Incident Management
- Enhance Service Desk Efficiency
- Improve Knowledge Management
- Enable Predictive Analytics
-
AI Product Demo:
- Hands-on exploration of AI features, including
augmented search and large language models
- Hands-on exploration of AI features, including
-
How does AI benefit your organisation?
- Enhanced Operational Efficiency
- Improved Service Delivery
- Optimised Resource Allocation
- Empowered Decision Making
- Personalised Customer Interaction
-
Interactive Q&A session
- Got a Question? Either let us know using the
comment section of the form or join us on the
day and ask it live!
- Got a Question? Either let us know using the
- MEET THE HOSTS -
|
Chris Bland
|
Chris has multiple years of experience in the software lifecycle, and using Work Management products to underpin this process. His company, BDQ, has been helping companies such as Clarks, Rainforest Alliance and The International Aids Society deploy and integrate the software effectively.
BDQ is a leader in ITSM solutions, specialising in consulting, implementation, and training services for tools like HaloITSM, monday.com, Asana and Atlassian.
|
Louis Scanlon
|
Louis has a strong background in technical consulting and first-hand experience working with HaloITSM during the transformative rise of AI. He has seen how AI can revolutionize businesses, both in their day-to-day operations and in achieving long-term success. After excelling in HaloITSM’s graduate scheme - a program within a company renowned for its innovative approach and commitment to its philosophy - Louis is well-positioned to share insights on leveraging AI in business. In this webinar, he will explore AI’s potential both from a high-level perspective and within the context of the HaloITSM tool.
An all-in-one service management platform driving modern ITSM transformation with AI-driven features
Why Attend?
AI is revolutionizing the way organisations manage services. Learn from two industry leaders - BDQ and HaloITSM - on how AI can:
- Enhance Automation: Streamline processes and reduce manual workloads.
- Intelligent Decision-Making: Utilize predictive analytics for smarter resolutions.
- Superior Customer Experiences: Improve response times and service satisfaction.
- Boost Efficiency: Automate repetitive tasks and streamline workflows
- Enhance Decision-Making: Utilize predictive analytics for proactive service management.
- Elevate Service Delivery: Enable faster, more accurate responses for IT, HR, facilities, and more.
With over $100M in revenue and a commitment to cutting-edge AI tools like ChatGPT and Azure OpenAI, HaloITSM is redefining service management. Join us to see how their vision aligns with BDQ's practical expertise in implementation and consulting.
Discover practical strategies from BDQ and HaloITSM, backed by real-world examples and expert demonstrations.
Agenda
-
Welcome and Introduction
- By Chris Bland, BDQ
- By Louis Scanlon, HaloITSM
-
The Basics
- What is AI?
- Augmented Search
- Large language model
- Vectors
- ChatGPT
- Azure OpenAI
-
What is AI for an ITSM Tool?
- Automate Incident Management
- Enhance Service Desk Efficiency
- Improve Knowledge Management
- Enable Predictive Analytics
-
AI Product Demo:
- Hands-on exploration of AI features, including
augmented search and large language models
- Hands-on exploration of AI features, including
-
How does AI benefit your organisation?
- Enhanced Operational Efficiency
- Improved Service Delivery
- Optimised Resource Allocation
- Empowered Decision Making
- Personalised Customer Interaction
-
Interactive Q&A session
- Got a Question? Either let us know using the
comment section of the form or join us on the
day and ask it live!
- Got a Question? Either let us know using the
- MEET THE HOSTS -
|
|
Chris Bland
|
Chris has multiple years of experience in the software lifecycle, and using Work Management products to underpin this process. His company, BDQ, has been helping companies such as Clarks, Rainforest Alliance and The International Aids Society deploy and integrate the software effectively.
BDQ is a leader in ITSM solutions, specialising in consulting, implementation, and training services for tools like HaloITSM, monday.com, Asana and Atlassian.
|
|
Louis Scanlon
|
Louis has a strong background in technical consulting and first-hand experience working with HaloITSM during the transformative rise of AI. He has seen how AI can revolutionize businesses, both in their day-to-day operations and in achieving long-term success. After excelling in HaloITSM’s graduate scheme - a program within a company renowned for its innovative approach and commitment to its philosophy - Louis is well-positioned to share insights on leveraging AI in business. In this webinar, he will explore AI’s potential both from a high-level perspective and within the context of the HaloITSM tool.
An all-in-one service management platform driving modern ITSM transformation with AI-driven features
BDQ are proud Solution Partners for HaloITSM, in the UK and the US.
Who Should Attend?
-
IT and Service Management Professionals
Those responsible for ITSM, such as IT managers, service desk leaders, and operational heads, who are looking to enhance their processes with innovative technology like AI. -
Business Leaders and Decision Makers
CIOs, CTOs, and other executives interested in adopting AI to increase efficiency, reduce costs, and gain a competitive edge in their organization's service delivery. -
Technology Enthusiasts
Professionals keen on exploring cutting-edge trends in AI and understanding how these can be leveraged within service management frameworks. -
Organizations Struggling with Service Efficiency
Teams reliant on email-based or manual solutions, looking for scalable and automated service desk systems, as highlighted in BDQ’s work with Jira Service Management to streamline processes and improve customer experience. -
Innovation Advocates in Large Enterprises or SMEs
Individuals from organizations that aim to modernize their operations, reduce manual workload, and optimize service workflows using AI technologies.
Register Now!
Reserve your seat today to secure your access to cutting-edge insights and exclusive resources.
reserve your place
