How organisations can adopt AI to improve Service Management

Why Attend?

AI is revolutionizing the way organisations manage services. Learn from two industry leaders - BDQ and HaloITSM - on how AI can:

• Enhance Automation: Streamline processes and reduce manual workloads.
• Intelligent Decision-Making: Utilize predictive analytics for smarter resolutions.
• Superior Customer Experiences: Improve response times and service satisfaction.
• Boost Efficiency: Automate repetitive tasks and streamline workflows
• Enhance Decision-Making: Utilize predictive analytics for proactive service management.
• Elevate Service Delivery: Enable faster, more accurate responses for IT, HR, facilities, and more.

With over $100M in revenue and a commitment to cutting-edge AI tools like ChatGPT and Azure OpenAI, HaloITSM is redefining service management. Join us to see how their vision aligns with BDQ's practical expertise in implementation and consulting.

Discover practical strategies from BDQ and HaloITSM, backed by real-world examples and expert demonstrations.

Agenda

1. Welcome and Introduction

   • By Chris Bland, BDQ
   • By Louis Scanlon, HaloITSM
     
     

2. The Basics

   • What is AI?
   • Augmented Search
   • Large language model
   • Vectors
   • ChatGPT
   • Azure OpenAI
     
     

3. What is AI for an ITSM Tool?

   • Automate Incident Management
   • Enhance Service Desk Efficiency
   • Improve Knowledge Management
   • Enable Predictive Analytics
     
     

4. AI Product Demo:

   • Hands-on exploration of AI features, including
     augmented search and large language models
     
     

5. How does AI benefit your organisation?

   • Enhanced Operational Efficiency
   • Improved Service Delivery
   • Optimised Resource Allocation
   • Empowered Decision Making
   • Personalised Customer Interaction
     
     

6. Interactive Q&A session

   • Got a Question? Either let us know using the
     comment section of the form or join us on the
     day and ask it live!

 - MEET THE HOSTS - 

Chris Bland CEO & Co-founder, BDQ

Chris has multiple years of experience in the software lifecycle, and using Work Management products to underpin this process. His company, BDQ, has been helping companies such as Clarks, Rainforest Alliance and The International Aids Society deploy and integrate the software effectively.

BDQ is a leader in ITSM solutions, specialising in consulting, implementation, and training services for tools like HaloITSM, monday.com, Asana and Atlassian.

Louis Scanlon Account Executive, HaloITSM

Louis has a strong background in technical consulting and first-hand experience working with HaloITSM during the transformative rise of AI. He has seen how AI can revolutionize businesses, both in their day-to-day operations and in achieving long-term success. After excelling in HaloITSM’s graduate scheme - a program within a company renowned for its innovative approach and commitment to its philosophy - Louis is well-positioned to share insights on leveraging AI in business. In this webinar, he will explore AI’s potential both from a high-level perspective and within the context of the HaloITSM tool.

An all-in-one service management platform driving modern ITSM transformation with AI-driven features