How the move runs
A fixed-price assessment maps your processes, data and integrations, and prices the whole journey before you commit to anything beyond it. Then we configure the destination first. A move between different platforms has no configuration to copy across, so this is where the desk gets better: a portal requesters can use without training, queues shaped to how your agents work, and a catalogue built around the people the desk serves. Your data then moves at a fixed price for the scope you choose (a fresh start, open tickets only, or your full history) using specialist migration tooling, extended with our own engineering where your data goes beyond what the tooling covers. Testing, training, cutover and hypercare follow.
The questions to ask first
Whether Freshservice is the right destination is a question of fit. It's one of three routes on our ServiceNow page because the right answer depends on your organisation. The assessment also makes a second choice explicit: carry your current processes across, or redesign them as you land. When time is short, rebuilding with your current system as the requirements baseline is a legitimate fast path, if you're happy with how you work today.
After the move
The first months on a new platform are where configuration meets reality. Month-by-month support or a PlatformCare plan handles the tuning, and a Health Check a year in tells you how the desk is really doing.
Fixed price: your estate mapped, the destination configured properly, and real numbers for the whole move.
Accuracy note: platform features, plans and licensing change often. We last reviewed this page on .
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