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Notes from the field.
Migration playbooks, ITSM tips, Atlassian release notes worth knowing about, and the occasional honest take on the platform landscape.
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The Real Cost of ITSM: What Should You Compare?
11 October 2026
The licence price is only part of the story. Learn how to assess the true lifecycle cost of an ITSM platform, from pricing models to exit co
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Cherwell End of Life: Your Last-Minute Migration Plan for 2026
5 October 2026
Cherwell end of life is 31 December 2026. Learn what happens next, compare Cherwell alternatives and plan a fast, low-risk ITSM migration.
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Lansweeper Classic in Maintenance Mode: What On-Prem Users Need to Know
20 September 2026
Several Lansweeper Classic modules are now in maintenance mode. Here's what's changing, what isn't, and how to plan your ITSM roadmap.
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Atlassian's New Usage-Based Pricing: What It Means for You
7 September 2026
Atlassian is rolling out usage-based pricing for AI and automation from December 2026. Here's what's changing, what it costs, and how to pre
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Help Desk Vendor Lock-In: Is It Really Hard to Switch?
30 August 2026
Help desk vendor lock-in can make switching feel risky. Learn what creates lock-in and how to plan a smoother ITSM migration.
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Why Your Context Makes or Breaks AI Agents
24 August 2026
Learn why context is essential for AI agents, how it improves accuracy and efficiency, and why context beats bigger prompts every time.
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