ITSM platforms offer workflow management and related insights that let organizations design, automate, manage and deliver integrated IT services and digital experiences. Atlassian have long been the name on everyone's lips when people talk about ITSM. And now, Gartner have recognized Atlassian as being a Leader in the space. Gartner is a reputable research and advisory firm, whose well-researched and impartial perspectives influence enterprise buyer decision-making processes. Many IT buyers use Gartner’s “Leader” quadrant to narrow the field of vendors to make a technology selection.
In 2021, Atlassian made its debut on The Gartner Magic Quadrant for ITSM Tools 2021 as a “Visionary.” With this latest recognition as “Leader,” Atlassian believe this validates Jira Service Management’s differentiators and traction in the ITSM market.
From the 2022 Gartner Magic Quadrant for IT Service Management Platforms:
"Atlassian is a Leader in this Magic Quadrant. Its ITSM platform is Jira Service Management. Atlassian’s strategy is aimed at providing a single platform that connects development, I&O and business teams. Atlassian targets organizations of all sizes for ITSM. Its recent acquisitions include Percept.AI for virtual agent technology in 2022, and ThinkTilt for form design in 2021. In late 2020, Atlassian announced the end of life of its Server Edition product, requiring customers to migrate to its cloud offering or purchase a separate Data Center license."
But Gartner doesn't stop there, they go on list the qualities that gave Atlassian their spot in the Magic Quadrant:
Product innovation: Atlassian has a differentiated vision of the ITSM platforms market, driven by its development experience, which is focused on product-centric thinking, federated ITSM models and collaboration. Atlassian invests a large percentage of its revenue into R&D. Compared to competitors of equal size, Atlassian has a relatively large number of ITSM-related patents to protect its intellectual property (IP).
Targeted acquisitions: Through a number of targeted acquisitions, Atlassian has been able to rapidly enhance its ITSM platform capabilities in areas such as form design and configuration management. In particular, its acquisition of Percept.AI has enabled it to feature native virtual agent technology on its short-term roadmap.
New customer growth: In 2021, Jira Service Management was the fastest-growing product by new customer count among all offerings from the vendors evaluated in this report. Atlassian’s new customers range from small businesses to those with more than 5,000 licensed users.
If you would like to read more on the report, you can download the Atlassian Highlights by clicking here.
So if this is the first you're hearing of Atlassian, or you already know and/or use fantastic products like Jira Service Management or Confluence, BDQ can help you get the best out of your Atlassian Solutions. We are a rapidly growing Atlassian Solution partner and would love to talk to you about your needs.