There was a time when the words "software audit" were enough to make an IT manager's heart sink.
The email would arrive announcing an upcoming review, and suddenly everyone was searching spreadsheets, procurement records, emails, and shared drives trying to answer some basic questions:
If that sounds familiar, you're not alone.
One of the most common challenges we see is that organisations don't necessarily have a technology problem - they have a visibility problem. Assets have accumulated over time, processes have evolved, remote working has increased, and information is spread across multiple systems.
The good news is that modern IT Asset Management (ITAM) solutions such as Freshservice ITAM can make audit preparation dramatically easier by ensuring your asset information is already available when you need it.
Many organisations start managing assets with the best of intentions.
A spreadsheet is created. Hardware purchases are recorded. Software licences are tracked. Then the business grows.
New employees join. Devices are replaced. SaaS applications are introduced. Teams purchase software independently. Before long, keeping asset records up to date becomes a challenge.
We've seen organisations discover unused software licences that were still being renewed annually. Others have struggled to identify ownership of laptops that were issued years ago. These situations are more common than many people realise.
Without a centralised approach to IT Asset Management, it becomes difficult to answer fundamental questions about your technology estate.
Numbers to think about
Corporate IT Asset Management (ITAM) is often overlooked; about 84% of organizations lack an effective ITAM initiative. Surveys reveal major visibility and operational gaps: most companies cannot locate at least 25% of their IT assets.
Data reveals widespread, systemic struggles across organizations:
Freshservice ITAM provides a central platform for tracking and managing hardware, software, licences, contracts, and asset relationships throughout their lifecycle.
Rather than waiting until audit season to gather information, teams can maintain accurate records all year round.
This means you can quickly access:
When an audit request arrives, much of the information is already available.
That's a very different experience from manually gathering data from multiple spreadsheets and systems.
You can learn more about Freshservice ITAM on the Freshworks website >>
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How many of these sound familiar?
If you're nodding along to several of these points, it's probably worth reviewing your current ITAM approach.
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While audits often drive conversations about asset management, the benefits extend much further.
Better asset visibility helps organisations:
In other words, good IT Asset Management isn't just about passing audits - it's about running IT more effectively.
At BDQ, we believe successful implementations start with understanding outcomes rather than jumping straight into technology.
Our consulting approach focuses on understanding your pain points, reviewing current processes, and creating practical solutions that your teams will actually adopt. We use an Agile, prototype-led methodology that helps organisations move quickly while maintaining visibility throughout the project.
Whether you're introducing IT Asset Management for the first time or looking to improve an existing process, the goal is the same: provide clear, reliable information that supports better decision-making.
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You should talk to us if:
Freshservice ITAM provides the visibility many organisations are missing. If you're finding audits difficult, struggling to track assets, or simply want better control of your IT estate, now is a good time to review your approach.
We'll review your asset management processes, identify risks and compliance gaps, and offer practical recommendations to improve visibility, governance, and reporting. Because BDQ is outcome-focused and product-agnostic, you get the right solution for you, not the best result for us.
Get in touch with BDQ to discuss your requirements and explore how IT Asset Management can support your wider service management goals.