Welcome to WorkflowFest: a light-hearted look at the ITSM and work management challenges that headline organisations every day.
The organisers at BDQ are delighted to announce WorkflowFest 2026, the UK's premier open-air festival celebrating better ITSM, smarter work management, and the eternal struggle against organisational chaos.
Taking place over three unforgettable days, WorkflowFest brings together an incredible line-up of headline acts, emerging talent, and some very special guests who have been causing trouble in organisations for years.
Supported by our fantastic festival sponsors - HaloITSM, Freshworks, Atomicwork, Atlassian, Asana, Monday.com, Zephyr, GLPI, Help Desk Migration, and Lansweeper - we're expecting record attendance from project managers, service desk teams, operations leaders, IT professionals, and anyone who's ever uttered the phrase:
"Where did that request go?"
The undisputed king of support centre frustration returns with their biggest show yet.
Expect thousands of unresolved requests, endless queues, duplicate tickets, and a spectacular closing number titled "I've Been Waiting Three Weeks".
One of the most requested acts in modern business.
A festival veteran.
Known for powerful performances featuring:
🔹Lost Email Requests 🔸 Approval Bottlenecks 🔹 Manual Escalations 🔸 Spreadsheet Service Desks 🔹 Unclear SLAs 🔸 Shadow IT Support Teams 🔹
Known for surprise appearances and dramatic entrances at 4:57pm on Fridays.
Their set includes classics such as:
Playing an entirely improvised set.
Songs include:
Playlist includes:
🔹 Duplicate Work 🔸 Meeting About The Meeting 🔹 Missing Dependencies 🔸 Resource Overload 🔹 Capacity Guesswork 🔸 Version Control Confusion 🔹 Forgotten Action Items 🔸
Bringing a visually confusing performance involving twelve spreadsheets, four conflicting dashboards, and a KPI nobody understands.
Famous for bringing together multiple departments that somehow still don't communicate.
Returning with a spectacular production involving spreadsheets, screenshots, missed defects, and twenty-seven different versions of the same test script.
🔹 Manual Data Migration 🔸 Knowledge Silos 🔹 User Adoption Resistance 🔸 Compliance Panic 🔹 Configuration Sprawl 🔸 Documentation Drift 🔹 Audit Trail Nightmares 🔸
WorkflowFest wouldn't be possible without the support of our sponsors:
|
HaloITSM Keeping the service management stage running smoothly. |
Freshworks Helping teams deliver better service experiences. |
Atomicwork Bringing modern employee support to the festival grounds. |
Atlassian Collaboration, service management, knowledge sharing. |
Asana Helping teams stay aligned and focused on outcomes. |
|
Monday.com Making work visible across departments. |
Zephyr Ensuring testing and quality assurance get the spotlight they deserve. |
GLPI Supporting organisations with flexible open-source ITSM. |
Help Desk Migration Helping attendees move between venues without losing their luggage. |
Lansweeper Making sure nobody forgets what's actually in their environment. |
Unlike most festivals, WorkflowFest exists to help these performers leave the stage!
Across industries, organisations continue to find better ways to manage services, coordinate work, improve visibility, automate repetitive tasks, and give teams the tools they need to succeed.
Sometimes all it takes is the right process.
Sometimes it takes the right platform.
Sometimes it takes both.
Either way, life becomes much easier when Ticket Backlog isn't headlining every Friday afternoon.
Hopefully not…
Because if you've successfully tackled your biggest ITSM and work management challenges, you'll be too busy enjoying smoother operations, happier teams, and fewer emergency escalations to need another ticket.
If Ticket Backlog is still selling out every week, Incident Overload keeps making surprise appearances, or Project Visibility Crisis is topping the charts in your organisation, it might be time to bring in some experienced event organisers!
At BDQ, we help organisations improve ITSM, work management, collaboration, reporting, testing, asset management, and digital transformation. Whether you're implementing a new platform, migrating from an existing solution, improving processes, or simply trying to make work flow more smoothly, we're here to help.
We've worked with organisations of all sizes to tackle many of the challenges featured in this year's WorkflowFest line-up, helping teams gain visibility, reduce manual effort, improve collaboration, and create scalable foundations for future growth.
So, if you're ready to get some of these performers off your stage for good, we'd love to hear from you. Get in touch with BDQ and let's talk about what you need.