This two-day training bundle consists of the Atlassian Approved JIRA Admin training courses designed for new or intermediate JIRA administrators. These courses are delivered in London by BDQ who are an Atlassian Approved Training Provider.
Dominic Bush, CTO & Co-founder of BDQ has been actively using the JIRA products for a number of years, and has an in-depth knowledge of the tools and how they can be configured to provide the maximum return on your investment.
JIRA Essentials is a half day course. Attendees will learn how JIRA is organised and gain hands-on experience working with the JIRA application by performing the most common tasks. Attendees work through real-life scenarios using a preconfigured instance of JIRA. By logging in to JIRA as users with various job roles and JIRA roles, attendees gain an understanding of who typically performs which tasks and why.
This course gives you a solid introduction to getting a service desk up and running using JIRA Service Desk. You'll get hands-on experience performing the most crucial configuration tasks to set up your service desk. Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding JIRA Service Desk administration, and best practices are emphasised for each topic.
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